Office Customer Service - Senior StaffLotte Property & Development Việt Nam

* Handle Customer Service activities
 Handle Customer complaints and request to resolve. Follow up to handle issues completely
 Instruct Tenants all necessary Procedure from Fit Out Beginning until Moving in.
 Issue apologize Letter, carry out compensation procedures, insurance claims for any incidents (if neccessary)
Office Tenant Event
 Make a plan and organize office Tenant Events
 Prepare gift to welcome new tenant or on holiday
* Control Office Expenses and Purchasing jobs
 Make Plan and Control Budget for Office and WF
 Prepare enough necessary Documents to get Approval and accept Payment for Office and shared Office Expenses.
 Process vendor selection
* Parking Registration
 Explain clearly parking registration procedure for customer
 Collect daily request of office tenants to summarize the file sending to LCH team to update on the parking system.
 Coordinate with LCH team to issue Parking Card
* Office Parking Revenue
 Posting Parking card and monthly Parking Fee on SAP
 Make the Office Parking Revenue Report.
 Cooperate with Finance Team to follow up overdue Debt
* Processing Construction Renovation Project and Build to suit office
 Make a plan for renovation projects and request Budget.
 Work with technical teams to prepare specifications for construction project.
 Follow up to construction schedule to ensure construction progress and payment plan.
 Handle problems caused by construction affecting customers
 Process Payment, conduct construction acceptance, warranty requests, and repair arising issues