Officer, Call Center

- Receive the inbound calls and answer the questions from Customers related to insurance policies, SHLV's insurance products, SHLV's customer service, etc.;
- Receive the inbound calls and answer the questions related to PS/NBU/Claim process from Sales team (if any);
- Receive the customer complaints and work with internal stakeholders to solve the issues.
- Do the submissions call for UL policies to ensure sales quality be done before policies issuance.
- Do the premium reminder calls, lapsed notice calls, etc.
- Raise up the system enhancement ideas/process improvement ideas and find the way to improve.
- Other tasks assigned by line manager.