Omni Channel Operation Manager

Role Description
This is a full-time on-site role as an Omni Operation Manager at Seedcom in Ho Chi Minh City. The Omni Channel Operation Manager will be responsible for managing channel sales, channel partners, sales activities, customer service, and sales management on a day-to-day basis.
1. Online sale management
- To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, .....)
- Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
- Oversee the resolution of any arising issues orders, system, app.
- To work with related department for product content, promotion program & Media supprt for sale online promoting.
- Synthesize, analyze and report business results by program, week, month, quarter.
- To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.
- Make the sale plan base on MD's plan, Operation Plan to achieve the target.
- Analyze customer complaints to come up with solutions to bring customers satisfaction.
- Propose plans to improve department, survey competitor & consumer shopping behavior.
2. Manpower management
- Plan Monthly Division's duty roster and manpower schedule.
- Make solution for sufficient manpower during business in ad-hoc situations.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
3. Expense control
- Provide solutions to optimize resources and increase productivities.
- Provide tools to optimize delivery costs.
- Focast and make the guidance for tool and equipment for reasonable using.
4. Other duties
- Opening & closing Store.
- Monitor all activities in store to ensure that store work as normal.
- Other tasks or responsibilities as assigned by Store Manager.