[Online] Công Ty Công Nghệ BraveBits Tuyển Dụng Cộng Tác Viên Customer Support Part-time 2024

COMPANY INTRODUCTION
Thành lập từ năm 2008, BraveBits là một trong những startup đầu tiên của Việt Nam thành công trong việc phát triển sản phẩm công nghệ trên nền tảng mã nguồn mở cho hàng trăm nghìn khách hàng trên thị trường quốc tế. Công ty là ngôi nhà chung thu hút nhiều bạn trẻ say mê với lĩnh vực lập trình, thiết kế, marketing - cùng có hoài bão tạo ra những sản phẩm công nghệ mang tính đột phá cho người dùng trên toàn cầu. Điều luôn thúc đẩy chúng tôi chính là niềm đam mê cháy bỏng đối với công việc, những công nghệ không ngừng thay đổi và yêu cầu khắt khe về chất lượng sản phẩm từ phía cộng đồng khách hàng.
Customer Support Collaborator Part-time
Địa điểm: Hà Nội; Hồ Chí Minh; Đà Nẵng; Nước Ngoài; Huế; Khác - Chuyên môn: Hành chính, Nhân sự - Tính chất công việc: Online; Bán thời gian; Khác - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
About the job
- The work is 100% online
- The support is provided in English. Our main roles are:
+ Helping customers to utilize built-in PageFly editing
+ Helping customers with custom CSS/JS code
- Depending on the company's requirement, the support service can be provided via live chat, phone call, video call,... under company's cost.
- Regular product usage issues, including tech-related questions, will be handled by the Front-line team.
- If the issue requires in-app updates to fix, Support team will transfer those tickets to the Technical support team to handle.
- From time to time, the Employer may also add other duties within the reasonable scope of the Employee's work.
Responsibilities
- Handle different cases related to app-usage:
Handle page creating / editing cases
Fix visual issues via HTML / CSS code
Solve Shopify theme conflicts issue
Solve the integration issue with 3rd-party services
Add the custom code to fix bugs
Refine the page layout/styling and optimize the page
...
- Educate users: Fix problems for users for the first time and educate them on how to fix similar issues in future via video.
- Feedback: Give feedback about the product constantly based on the insight gained during support work.
- Keep communication: Keep daily communication with the team members.
- Confidentiality:
As an Employee, you will have access to confidential information that is the property of the Employer. You are not permitted to disclose this information outside of the Company.
Following our Privacy Policy, it's strictly prohibited to expose our customers' personal information, as well as offer them outsource service without company's consent.
Important note:
As a Remote Customer Support Operator, it is the duty of the Employee to perform all essential job functions as stated. From time to time, the Employer may also add other duties within the reasonable scope of the Employee's work.
Working hours
Support team is working based on shifts covering 24/7, with duration of 3 hours per shift.
02:00 AM - 05:00 AM
05:00 AM - 08:00 AM
08:00 AM - 11:00 AM
11:00 AM - 02:00 PM
02:00 PM - 05:00 PM (Saturday & Sunday only)
05:00 PM - 08:00 PM
08:00 PM - 11:00 PM
11:00 PM - 02:00 AM
At the moment, we are recruiting operators in the following shifts:
05:00 PM - 08:00 PM
08:00 PM - 11:00 PM
11:00 PM - 02:00 AM
02:00 AM - 05:00 AM
Note that our time zone is GMT+7 - Indochina time zone, which means the time can be different in your timezone.
You will need to apply for at least 21 hours per week to be qualified.
REQUIREMENTS
Requirements
- Empathy & Patience: Whatever work you do, always keep customers in mind. Feel their pain & struggle. Dealing with lots of unhappy people can drag you down, so keep your spirit up. Stay patient with the customers and yourself.
- Self management, multitasking skills & ability to work under pressure: You will need to deal with multiple support requests at the same time and need to provide an equal level of support for every request.
- Communication skill: Our customers are mainly from English speaking countries and it's crucial to provide native-level communication.
- Hardworking: This job is not going to be an easy ride.
BENEFITS
Benefits
- Salary: Salary for Front-line support operators starts from 50,000 VND per hour, which equals to 150,000 VND per 3-hour shift.
- Note:
You can only apply for Junior Technical role once you have worked in Front-line position for at least 6 months, and pass the quiz for Junior Technical role
The salary raise will be considered every 1-year period.
Payment
Payment will be made via Vietnamese national bank transaction.
Bonus
Every month, there are multiple bonuses for top performing operators (based on review, performance, seniority, etc).
Other benefits
Understand the customers insight & market in eCommerce
Improve web development skills
Personal income tax handled by the company according to Vietnamese law
Penalty
It's essential for the Employee to handle the duties at the highest quality possible. Any employee with intentional or unintentional low performance which results in harm to the company will be penalized (cause bad reviews, working performance affecting team overall support performance, etc).
The penalty may result in performance evaluations, adjustments to bonuses, or, in severe and repetitive cases, termination of the contract.
Training procedure
- Training Program: The first step is to take the Training program.
This program is self-training which means you will have to figure out on your own based on the given material.
The program will take a maximum of 01 month depending on your existing background knowledge and skill. If you are skillful enough to skip some of the training modules, feel free to discuss.
Start Official Working Period
Once you pass the training program, you will start working officially as a Support operator (collaborator).
Application
Please apply via this link: [protected info]
For any questions, please contact: [protected info]
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
2 applicants