[Online] Công Ty Giải Trí Đa Phương Tiện EMVN Tuyển Dụng Chuyên Viên Vận Hành Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hà Nội; Hồ Chí Minh; Khác; Nước Ngoài; Đà Nẵng; Huế - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Giải trí, Ca Nhạc, Điện Ảnh, Nghệ Thuật, Văn Hoá, .. - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
Founded in 2012 by a group of music enthusiasts, EMVN has grown from helping composers license their work into a company that gives content creators the tools and services they need to protect and monetize their content. Today we operate a YouTube partner network, managing rights, claims, and channel operations on behalf of creators and content owners. EMVN's mission is to simplify creators' lives. To learn more about us, please visit EMVN Rights Management
Chuyên Viên Vận Hành Full-time
Địa điểm: Hà Nội; Hồ Chí Minh; Khác; Nước Ngoài; Đà Nẵng; Huế - Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
A YouTube Network Operator owns the day-to-day relationship and support experience for the creators, channels, and content owners in EMVN's YouTube network. You are the trusted point of contact partners rely on - resolving issues across the content lifecycle while keeping the network compliant, healthy, and growing
REQUIREMENTS
Key Responsibilities
Maintain and develop relationships with creators and content owners to ensure service quality and partner satisfaction.
Serve as the primary point of contact across the full partner lifecycle, from onboarding to day-to-day support.
Communicate professionally and empathetically across chat, email, ticketing (Zendesk), and Discord.
Support partners through YouTube CMS operations, monitoring channel health and guiding growth.
Guide partners through revenue, payment, and monetization inquiries, coordinating with internal teams.
Ensure network compliance with YouTube policies, flagging copyright strikes and risks early.
Deliver first-line technical assistance within agreed SLA targets (first response and resolution time).
Requirements
Bachelor's degree in a related field (music, media, or business preferred).
Have an interest in customer success, client services, or relationship management.
Excellent written and verbal communication skills in both English and Vietnamese.
Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Comfort working with data, systems, and structured CMS processes.
Nice to Have
Familiarity with YouTube MMO or the digital/music copyright industry is a significant plus.
Background or genuine interest in the music, media, or creator economy.
BENEFITS
10,000,000 - 15,000,000 VND gross salary + monthly bonus.
13th-month salary and performance reviews every 6 months.
Work remotely in a modern and energetic technology-focused environment.
Comprehensive training and mentorship from experienced professionals.
Benefits including insurance, paid holidays, and team-building activities.
Exposure to a global team and the exciting YouTube/music creator economy.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 20/11/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW