[Online/HCM] Trường Đại Học RMIT Việt Nam Tuyển Dụng Learning & Teaching Support Officer Full-time 2023

YOUR ROLE
The Learning and Teaching (L&T) Support Officer provides administrative support to the Head of Department, Program Managers, Course Coordinators and academic staff within the School. The L&T Support Officer reports to the Learning & Teaching Support Senior Officer and works closely with key staff members of the School to provide specialist advice coordination of academic administration across all cohorts, locations in Vietnam and calendars, ensuring alignment with School, College and University processes, policies and procedures.
Key Accountabilities
Provide high quality learning and teaching professional support services to staff and students of the relevant department and program including, but not limited to: process applications and forms, management of file systems, student advisement, management of administrative resources and teaching materials, meetings arrangement and minute taking, translation services, research support, leave calendar and travel arrangements.
Contribute to the development and management of school committees through attending meetings, preparing agendas and minutes, providing advice and recommendations related to administrative processes and procedures and support committee recruitment processes.
Provide support and guidance to relevant stakeholders on the management of program assessment board and at-risk students, organising and supporting the Student-Staff Consultative Committee, teaching and timetabling allocations, textbook inventories, course assessment processes, marks amendments processes, student feedback and complaints.
Provide in depth and detailed advice to students on program plans, program completion, course selections, career pathways and other development related issues.
Assist in coordinating, organising and running internal and external events through arrangement of logistics, catering, marketing and invitations for department and centre wide events including, but not limited to: guest lectures, intensive study courses, student company visits, corporate trainings, international visitors, academic staff visits to schools, and industry engagement events.
Regularly manage departmental projects including coordinating and planning a project, recruiting staff and student volunteers, managing budgetary related requirements, reporting the project status to management and documenting project activities.
Monitor School's Key Performance Indicators Dashboard to evaluate and provide a "snapshot" of academic staff performance within the School via generating report of key performance indicators for School personnel and programs, collecting and inputting specific data points for each assessment criteria and continually maintaining and improving the dashboards.
Participate in school-wide marketing related activities support including: monitoring and updating intranet (and other marketing and social media channels) content related to courses, programs, department information and providing bilingual coordination with Communications and Marketing Department to deliver program information on RMIT website.
Prepare necessary documents for staff recruitment including, but not limited to: job description, CVs for Heads of Department to review and interview. Prepare and process HR related documents for hiring new staff, reappointment, reclassification, workload variation, etc.
Assist staff in Hanoi Campus regarding documentation approval from Heads of Department to ensure a smooth operation between RMIT Hanoi and Saigon South campuses.
Carry out or support other duties as directed by the Learning & Teaching Support Senior Officer and Learning & Teaching Support Manager.
KEY SELECTION CRITERIA
A relevant Bachelor's degree.
Demonstrated at least 1-year experience in administration role. Experience in the higher education sector is preferable.
Experience in using a range of Microsoft Office Suite programs and multimedia applications is preferred.
Strong customer service approach with ability to work effectively with a range of stakeholders across different locations.
Demonstrated ability to analyse, interpret and evaluate and present information to a wide range of audiences.
Ability to produce and present data via reports.
Team player with the ability to work independently as and when required.
Demonstrated organisational and time management skills with the ability to prioritise effectively and co-manage a wide range of tasks in a proactive manner.
Demonstrated skills in database management and record keeping.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence - Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
Highly competitive VND gross salary starting from 17,325,000 VND (plus allowances) depending on proven track record in meeting all the key selection criteria.
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and 10 days of paid sick leave.
Free use of onsite gym
Library on campus and online - access to RMIT Australia online library
APPLY HERE