Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Mô tả Công việc
- Respond to Customer Inquiries: Deliver timely and accurate responses via online channels (e.g., CRM, messaging platforms).
- Maintain Professionalism: Interact with customers courteously and professionally.
- Product Knowledge: Develop a working knowledge of our automotive products and services.
- Troubleshooting: Assist with product-related questions or technical concerns.
- Recordkeeping: Maintain detailed and organised records of all customer interactions.
- Collaboration: Share insights and support across team members and shifts.
- Training Participation: Attend structured training to align with our service standards and shift requirements.
Additional notes :
- Candidates must be willing to work rotating shifts, including potential weekend coverage, as per operational needs.
- Fairness in scheduling and staff wellbeing are prioritized through structured planning.
- New hires will undergo an initial training period during office hours (9:00 AM - 6:00 PM) before being assigned to alternate shifts.
- In addition to the duties listed above, the position holder must carry out tasks assigned by the supervisor that are essentially related to duties.
Yêu cầu
Yêu Cầu Công Việc
- College or University education, minimum one year experience.
- Excellent written English: Critical for customer communication.
- Typing Speed: Minimum of 40 words per minute (WPM).
- Automotive Knowledge (Desirable): Experience with suspension and mechanical components.
- Customer Service Experience: Proven success in online support environments.
- CRM Experience: Familiarity with Freshdesk/Freshsales is beneficial.
- Team-Oriented & Self-Motivated: Ability to thrive in both team and solo environments.
- Flexible & Resilient: Capable of adapting to shifting rosters and maintaining performance.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Cạnh tranh
Nơi làm việc
- No. 8 Quang Trung Street, SHG Building, Ha Dong District, Ha Noi