Operation Associate (Financial Banking / Security & Trading)

About the role

As our Operation Associate, you will work closely with the leadership team and every department within the company to ensure operational excellence in customer services and business activities.

What will you do

As Operation Associate, you will be asked for various aspects of business operations, including but not limited to.

● Customer services: in the next 3 months, this part will consume a good chunk of your time. You will handle customer inquiry through various online support channels. Also, you will work closely with the engineering team and marketing team to resolve customers' requests in a timely manner. You will be the voice of customers to provide feedback and recommendations on products and services improvement to provide the best customer experience

● Process Management & Continuous business Improvements: You will lay groundwork for various business processes to reduce wastes and improve services. You will be an agent of lean & operational excellence at Anfin.

● Initiative Projects: You will work closely with the leadership team on various projects and be the central point of contact for project execution, ensuring the project is delivered in a timely manner and with the best use of resources.