Operation/Business Application Support Intern

Fundiin is the BNPL pioneer and current leader in Vietnam in providing zero-cost buy-now-pay-later facilities, helping retailers increase sales by up to 30%. BNPL is the first step in our mission to accelerate the path to financial freedom for people in Vietnam and, eventually, Southeast Asia.
Position: Operations Engineer Intern/Application Support intern
Working Location: 77 Tran Nhan Ton, Ward 9, Dist 5, HCMC
What you will do:
The Operations Engineer will play a crucial role in ensuring the smooth and eicient operation of our systems. You will be responsible for supporting operational activities during system integration, monitoring the system post-integration, and collaborating with external vendors to resolve technical issues.
Your responsibilities include but are not limited to:
Operations Support:
Proactively monitor key merchant accounts for issues related to order initiation, payments, and Fundiin visibility across merchant sites.
Collaborate with merchants to troubleshoot transaction discrepancies by analyzing logs.
Manage and implement payment configurations as needed.
Partner with Technical and Operations teams to quickly resolve product-related issues.
Analyze operational data to proactively identify and address potential system problems.
System Monitoring and Management:
Continuously monitor system health to detect and proactively address potential issues.
Utilize monitoring and management tools to ensure optimal system performance and reliability.
Efficiently respond to and resolve system incidents to minimize downtime.
Identify and resolve network performance bottlenecks.