Operation Executive (B2B)

Mô tả Công việc
Primary Objective:
Recruiting new customers, approach and research market demand.
Improve operations and service in B2B Online to enhance skills and improve revenue for sales
Improve the operation procedure at store to bring customers convenience and comfort when shopping online
Completed signed- jobs by B2B Operation Deputy Manager/ Manager
Key Activities:
1. Operation management
2. Procedure
3. Improvement
4. Support
5. Others assigned by higher level
Roles and responsibilities:
1. Operation & Sale management (40%)
- Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation - Receive the program of MD, MKT monthly and brief to all stores
- Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site - Implement activities to achieve B2B sale target.
- Learn best practices from 1 store and apply to other stores in terms of operation
- Take care of the hotline to ensure all customer responses are answered correctly & timely.
- Make the monthly report sales, issues & solutions an overview report of B2B sale
- Follow sale of customers for monitor, increasing sale , up sale/ cross sale with related depts if any.
2. Recruiting new customers & increase sales (15%)
- Look for and take care of customers of B2B channels
- Gather feedback and customer requirements
- Approach and investigate market demand
- Proposal for new product / product solution to increase sale
- Do service research and development to increase customers experince
- Integrate into the system
- Filter and send quotations according to each customer's request.
- Make a list of customers' debts according to the actual receipt of goods.
- Review appendices and contract
3. Procedure (15%)
- Check and monitor operation, urge reminders to ensure compliance with the procedure
- Make & revise the operation flow & procedure for system, process, service, equipment....
- Make & revise training documents timely
- Make & revise OJT timely
4. Improvement (15%)
- Observe and listen to problems from the store/ customers to give solutions quickly
- Innovate existing processes and procedures to ensure operate smoothly & increas customer satifition.
- Survey competitors & make a report to compare the weak point & strong point so as to improve next time
- Apply technology in operating to increase productivity
- Improve picking and packing process so as to speed up orders processing
5. Supporting (15%)
- Support the store when there are problems related to online sales: product, system and operation
- As a connection between HQ & stores to help the store achieve goals
- Support to clearly explain the problems in the procedure so that the store always does it right
- Call support from HQ to support Omni in peak time
Recruiting new customers, approach and research market demand.
Improve operations and service in B2B Online to enhance skills and improve revenue for sales
Improve the operation procedure at store to bring customers convenience and comfort when shopping online
Completed signed- jobs by B2B Operation Deputy Manager/ Manager