Operation Leader (Freight Forwarding)

Manage all activities, documents and results of all teams in whole areas based on responsibility, mainly manage of entire Import and Export works, cross-border trucking.
Have experience in logistics, forwarder...
Collaborate with internal management to deliver best practices for processes and compliance.
Provide clear instructions, definitive input and constructive direction to improve job knowledge, team member engagement and talents development for all.
Problem resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
Checking plan, sending SOA to customers
Checking rate OFT, AFT (if needed)