Operation ManagerCông ty TNHH Quản lý NBP Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Quản lý điều hành, Lương cao, Bán hàng, Kinh doanh, Giao Dịch Khách Hàng, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 22/07/2024
Hạn nộp: 23/08/2024
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Mô tả công việc
Mô tả Công việc
Objective of role:
We are seeking a highly experienced and motivated Operations Manager to lead our retail store operations for our luxury jewelry brand. The ideal candidate will be responsible for overseeing all aspects of store operations, including customer service, supply chain management, inventory management, logistics, and overall store profitability. This position will involve working closely with cross-functional teams to ensure seamless store operations and superior customer experience.
Detailed responsibilities/accountabilities
Customer Service:
Develop and implement customer service policies and procedures to ensure exceptional customer experience and build customer loyalty.
Manage and respond to customer complaints and inquiries in a timely and professional manner.
Work with the store team to provide exceptional customer service that aligns with the brand standards.
Ensure a consistent and high level of service delivery across all stores.
Supply Chain Management:
Oversee the supply chain management process, including procurement, vendor management, and inventory management.
Develop and implement inventory management policies and procedures to optimize inventory levels and minimize inventory loss.
Develop and implement logistics policies and procedures that minimize costs and optimize supply chain efficiency.
Overall Store Profitability:
Develop and implement store-level operating budgets and KPIs to track and improve store profitability.
Monitor store-level financial performance and identify opportunities to improve profitability.
Work closely with cross-functional teams to develop and implement cost-saving initiatives that align with the brand values.
Develop and implement customer service policies and procedures to ensure exceptional customer experience and build customer loyalty.
Manage and respond to customer complaints and inquiries in a timely and professional manner.
Work with the store team to provide exceptional customer service that aligns with the brand standards.
Ensure a consistent and high level of service delivery across all stores.
Oversee the supply chain management process, including procurement, vendor management, and inventory management.
Develop and implement inventory management policies and procedures to optimize inventory levels and minimize inventory loss.
Develop and implement logistics policies and procedures that minimize costs and optimize supply chain efficiency.
Develop and implement store-level operating budgets and KPIs to track and improve store profitability.
Monitor store-level financial performance and identify opportunities to improve profitability.
Work closely with cross-functional teams to develop and implement cost-saving initiatives that align with the brand values.
Objective of role:
We are seeking a highly experienced and motivated Operations Manager to lead our retail store operations for our luxury jewelry brand. The ideal candidate will be responsible for overseeing all aspects of store operations, including customer service, supply chain management, inventory management, logistics, and overall store profitability. This position will involve working closely with cross-functional teams to ensure seamless store operations and superior customer experience.
Detailed responsibilities/accountabilities
Customer Service:
Develop and implement customer service policies and procedures to ensure exceptional customer experience and build customer loyalty.
Manage and respond to customer complaints and inquiries in a timely and professional manner.
Work with the store team to provide exceptional customer service that aligns with the brand standards.
Ensure a consistent and high level of service delivery across all stores.
Supply Chain Management:
Oversee the supply chain management process, including procurement, vendor management, and inventory management.
Develop and implement inventory management policies and procedures to optimize inventory levels and minimize inventory loss.
Develop and implement logistics policies and procedures that minimize costs and optimize supply chain efficiency.
Overall Store Profitability:
Develop and implement store-level operating budgets and KPIs to track and improve store profitability.
Monitor store-level financial performance and identify opportunities to improve profitability.
Work closely with cross-functional teams to develop and implement cost-saving initiatives that align with the brand values.
Develop and implement customer service policies and procedures to ensure exceptional customer experience and build customer loyalty.
Manage and respond to customer complaints and inquiries in a timely and professional manner.
Work with the store team to provide exceptional customer service that aligns with the brand standards.
Ensure a consistent and high level of service delivery across all stores.
Oversee the supply chain management process, including procurement, vendor management, and inventory management.
Develop and implement inventory management policies and procedures to optimize inventory levels and minimize inventory loss.
Develop and implement logistics policies and procedures that minimize costs and optimize supply chain efficiency.
Develop and implement store-level operating budgets and KPIs to track and improve store profitability.
Monitor store-level financial performance and identify opportunities to improve profitability.
Work closely with cross-functional teams to develop and implement cost-saving initiatives that align with the brand values.
Yêu cầu
Yêu Cầu Công Việc
Bachelor's degree in business, supply chain management, or a related field.
Minimum of 8 years of experience in retail operations, with at least 5 years in a management role.
Proven track record of developing and implementing effective operational policies and procedures.
Strong leadership skills, with the ability to lead and motivate a team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders.
Strong analytical skills, with the ability to interpret financial and operational data and develop strategies for improvement.
Passion for the jewelry industry and an eye for detail.
Ability to work a flexible schedule, including weekends and holidays.
Experience with inventory management and logistics software and tools.
Bachelor's degree in business, supply chain management, or a related field.
Minimum of 8 years of experience in retail operations, with at least 5 years in a management role.
Proven track record of developing and implementing effective operational policies and procedures.
Strong leadership skills, with the ability to lead and motivate a team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders.
Strong analytical skills, with the ability to interpret financial and operational data and develop strategies for improvement.
Passion for the jewelry industry and an eye for detail.
Ability to work a flexible schedule, including weekends and holidays.
Experience with inventory management and logistics software and tools.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Giới thiệu công ty
Công ty TNHH Quản lý NBP Việt Nam việc làm
Tầng 3, Tòa Nhà Building, 100 Nguyễn Thị Minh Khai, Phường Võ Thị Sáu, Quận 3, Thành Phố Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Operation Manager do công ty Công ty TNHH Quản lý NBP Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Operation Manager hoặc công ty Công ty TNHH Quản lý NBP Việt Nam ở các link phía trên
Giới thiệu công ty
Công ty TNHH Quản lý NBP Việt Nam việc làm
Tầng 3, Tòa Nhà Building, 100 Nguyễn Thị Minh Khai, Phường Võ Thị Sáu, Quận 3, Thành Phố Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên