OPERATION MANAGER

We are looking for an experienced Operation Manager, who is responsible for overseeing daily operations of the Logistics Operations and Customer Service/Documentation teams, ensuring efficient workflow, service quality, and compliance with company standards.

Key Responsibilities

• Manage end-to-end logistics operations (Air/Sea Import & Export)
• Supervise shipment execution, ensuring timelines and service quality
• Ensure accuracy and compliance of shipping documents (BL, AWB, customs docs)
• Monitor service quality, response time, and customer satisfaction
• Train and mentor staff to improve capability and efficiency
• Co-operate well with partners/co-workers (customs, forwarders, carriers, trucking companies...) to provide good service to customers & also avoid any trouble
• Respond and discuss with customers information related to shipments such as cost incurred, missing documents... Effectively solve customers' complaints.
• Check rate and serve for bidding. Collect and check rate: ocean freight/air freight/trucking rate/customs rate to ensure the best rate for bidding
• Report to Director for any irregularity
• Have experience and relationship with customs clearance and sea line, airline
• Ensure compliance with international trade regulations and company policies