OPERATION MANAGER
SMART CARGO SERVICE COMPANY LIMITED
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Thông tin tuyển dụng
Nơi làm việc:
Hồ Chí Minh
Ngành nghề:
Vận chuyển /
Giao nhận / Kho vận
Cấp bậc:
Trưởng nhóm / Giám sát
Hình thức làm việc:
Nhân viên chính thức
Mức lương:
Thỏa thuận
Mô tả công việc
1. Job Summary
We are looking for an experienced Operation Manager, who is responsible for overseeing daily operations of the Logistics Operations and Customer Service/Documentation teams, ensuring efficient workflow, service quality, and compliance with company standards.
2. Key Responsibilities
Manage end-to-end logistics operations (Air/Sea Import & Export)
Supervise shipment execution, ensuring timelines and service quality
Ensure accuracy and compliance of shipping documents (BL, AWB, customs docs)
Monitor service quality, response time, and customer satisfaction
Train and mentor staff to improve capability and efficiency
Co-operate well with partners/ co-workers (customs, forwarders, carriers, trucking companies...) to provide good service to customer & also avoid any trouble
Response and discuss to customers some information related to shipments such as cost incurred, missing documents... Effectively solve customers' complaints.
Check rate and serve for bidding. Collect and check rate: ocean freight/air freight/trucking rate/customs rate to make sure the best rate for bidding
Report to Director for any irregularity
Have experience and relationship with customs clearance and sea line, airline
Ensure compliance with international trade regulations and company policies
Yêu cầu công việc
3. Requirement:
- Graduated from Foreign Trade University/college, Maritime University
- 5-8 years experience in logistics / freight forwarding. Over 3 year experience in Operations Manager
- Experience consulting Customs procedures and other procedures related to import and export services/ Control customs department
- Mastering and understanding of knowledge and legislation on transport, warehouse management
- Strong customer service
- Good written and spoken English (required)
- High sense of responsibility
- Withstand high work pressure
- Time management and multi-task management skills.
- Ability to work independently and work in teams.
Thông tin khác
4. Benefits:
- Competitive salary and review Annual salary review
- Friendly working environment, with many opportunities for creativity , self-improvement and promotion opportunities.
- Insurance paid by Vietnamese labor law.
- Office informatics & Internet skills.
- Agile manners, high sense of responsibility & care.
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