Operation Supervisor

- Responsible for supervising and managing the operational team of WeFreight Vietnam.- Responsibilities includes all operational activities for ocean, air, and overland freight for both import and export shipments of WeFreight Vietnam.- Ensures that the operational activities and processes of WeFreight Vietnam are handled on a professional level and in line with the compliance and service level set by WeFreight Global Headquarters.- Ensure that internal operational SOP as well as the SOP and instructions from both local and overseas customers are met by the operational team.- Accurately create, input, monitor and update shipments and shipment data on our logistical software system (TMS).- Check and issue all related documentation for outbound and inbound shipments. Create and submit related shipment documents such as Master and House Bill of Lading, Import E-Manifest, Arrival Notice, Release D/O, etc. to complete the import and export process.- Check and issuing of Debit Notes to both local and overseas customers as well as follow-up and actively monitoring of customers payment matters.- Maintain and provide excellent customers service activities as well as monitoring customers payment matters.- Ensure continuous improvement processes to increase efficiencies and improve performance as well as satisfactory levels for our customers.- Responsible to procure and manage our ocean, air, and overland products with various ocean and air freight carriers as well as vendors on a local basis.- Negotiate rates with ocean and air freight carriers as well as various vendors to ensure our logistical products are market competitive.- Support the sales team with pricing matters.- Coordinating with ocean and air freight carriers to solve problems and to ensure that shipment requirements of customers are met.- Perform other tasks as assigned by management.Benefits at WeFreight Vietnam- Competitive salary- 13th month salary- Annual performance bonus- 12 days full paid leave a year- Premium Healthcare plan for each employee- Training opportunities with international recognized certifications- Laptop for each employee