Operations Analyst

Loved by over 220,000 users, Geniebook is Singapore's largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We're looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Job Scope
- Review and provide insights on customer-facing team performance on their service quality, retention, renewal and referral
- Strategize customer-facing team management, including commission structures, target management, service SOP optimization, and operations efficiency, to drive a high revenue and ROI team, from a big picture of the business
- Provide insights to drive high engagement and renewal of users, based on data analysis and investigation of user behaviors
- Provide strategies to make internal operations more efficient, including workflow optimization and auto solutions for operations