Operations Manager, Trade Services ( Trưởng Phòng Thanh Toán Quốc Tế)

The job holder is expected to plan and manage the smooth operations of the Trade Services, delivery projects affecting the team. Apart from ensuring compliance with the Bank's credit policies and statutory provisions, the job holder will be expected to lead and involve in talent development Trade Services team.
Functional (job responsibilities)
1. Lead and manage the processing team of Trade Finance for Business and Corporate Banking (BCB) customers. Main coordinator of SWIFT and FI
2. Responsible for the day-to-day operations and projects of Trade Finance are compliant with all internal operating procedures and external regulatory guidelines.
3. Demonstrate functional and technical expertise required to perform core aspects of the job.
4. Formulate system and work processes and process improvements for a holistic approach to operational and projects' requirements.
5. Coordinate with stakeholders to ensure successfully delivery of systems, work processes, process improvements and projects' initiatives.
6. Manage and maintaining cordial relationship between business units and other parties as well as handling enquiries/requests
7. Provide guidance, training and knowledge sharing as applicable
8. Champion the operation service model and projects initiatives to constantly seek out improvements for existing and future services and processes to achieve operational excellence.
9. Established and ensuring that the minimum standard service turnaround time for completion of documentation and other service level criteria are met.
10. Contribute to the functioning and operation of a high performance team
11. Select, develop, lead and motivate staff to work towards achieving their respective individual targets.
12. Carry out any other duties assigned by Line Manager.
Managerial (team/group responsibilities)
1. Manage & coach the team of 3-5 staff to drive performance with a hands-on style, high productivity, and service quality.
2. Set expectations for staff, fostering a motivating environment in which team members work together to achieve business goals.
Organizational (organizational responsibilities)
1. As defined by HLBVN governance from time to time