Operations Specialist

*Overall Job Purposes:

- Processes, handles and distributes all required documents in the shipping area

- Performs booking and booking optimization according to internal guidelines as defined by Product

- Performs pickup arrangement

- Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements

- Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures

- Interacts with Customer Service, Product, and Global Service Centers, if required



*Main tasks and responsibilities:

- Creates and confirms transport order to ensure pickup of the shipment at origin

- Performs booking and booking optimization according to internal guidelines as defined by Product

- Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures

- Checks responses from counterparts and finalizes validation of required documents

- Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents

- Supports Customer Service in the incident and exception management resolution

- Maintains excellent relationships with suppliers

- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance

- Performs IT systems related tasks to provide up to date information on shipment

- Interacts with Customer Service, Product, and Global Service Centers, if required