Nhân Viên Tư Vấn Chăm Sóc Khách Hàng Tại Văn Phòng

CÔNG TY TNHH RECOVERY MODE

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 30/11/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 8.800.000 VND

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

The Role:

As a Customer Service Representative at Recovery Mode, you'll play a vital role in crafting a welcoming and informative experience for every guest. You'll be the first point of contact for our valued members and potential clients, ensuring their questions are answered, concerns are addressed, and their needs are met with enthusiasm and professionalism.

Responsibilities:

Provide outstanding customer service: Greet all guests warmly, answer questions accurately, provide guidance & demonstrations on each of our services, and address any concerns promptly and professionally. This includes effectively communicating with both Vietnamese and English-speaking clientele.
Schedule appointments: Manage our appointment calendar efficiently, confirming appointments via phone or email and providing clear instructions on arrival.
Process membership enrollments: Guide new members through the membership sign-up process, ensuring accurate information is collected and explaining membership benefits clearly.
Retail sales: Promote our wellness services and retail products, offering knowledgeable recommendations and processing sales transactions efficiently.
Maintain accurate records: Update customer information, membership details, and appointment schedules meticulously.
Administrative tasks: Assist with administrative duties as needed, such as managing appointment reminders and responding to general inquiries such as social media messages, emails, and phone calls.
Contribute to a positive team environment: Collaborate effectively with other team members to ensure seamless guest experiences.
Maintain the cleanliness and tidiness of the centre: This includes tasks like wiping down common areas, restocking supplies, pool maintenance, and ensuring a pleasant environment for all guests.

Yêu cầu

Love sport and play sport
Minimum of 1 year of experience in customer service or a related field.
Excellent communication and interpersonal skills, with a focus on active listening and building rapport.
Strong organisational skills and the ability to prioritise multiple tasks.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to use initiative and think 'outside the box'.
Proficiency in English language, both written and spoken, is required.
Ability to learn quickly and adapt to new technologies and procedures.
Passion for health, fitness and wellness is a big plus.
Positive and enthusiastic attitude with a genuine desire to provide exceptional service.

Quyền lợi

Competitive base salary.
2% bonus from all membership signups, paid quarterly.
13th month Tet holiday bonus.
12 days annual leave.
Access to Recovery Mode facilities.
Family & friends discount.
Work with a team who understand the importance of work-life balance.
Represent Recovery Mode at community events.
Frequent team building activities.
Opportunity to work in a fast-paced and dynamic environment.
Make a significant impact on the success of a growing company.
Play a key role in building a community focussed on each other's well-being.

Thông tin chung

Thu nhập: 8.800.000 VND

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 30/11/2024

Giới thiệu công ty Xem trang công ty

Recovery Mode is a premium wellness centre located in Ho Chi Minh City, Vietnam. We offer a variety of cutting-edge recovery modalities to help individuals repair, rejuvenate, and optimise their health and well-being. Our luxurious environment and commitment to personalised service make us the go-to destination for athletes, those experiencing pain or injury, and anyone seeking to elevate their overall wellness.

Quy mô công ty

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