Operations Team Leader - app social videoCÔNG TY TNHH transcosmos Việt Nam

Mô tả Công việc
Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.
Ensure that all services are delivered within the framework's core values and in line with existing policies and procedures.
Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed.
Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.
Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.