Operations Team Leader Clearance (Noi Bai & Ho Chi Minh)

What you will do
• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Lead team to handle smoothly customs clearance procedure of IB & OB shipments daily to meet KPIs (OTC - on time clearance, CTC- Clearance Trace Closer,...)
• Work with Customs officer to settle issues (if any) relating to customs clearance progress
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.
• Work in rotating shifts, 44 hours per week, depending on business requirements.