- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
• Train and the develop Team Members
• Allocate work duties to Team Members
• Have a good understanding and ensure the team understanding of the Hotel's emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department;
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.
• Have knowledge of the hotel, its services, and facilities
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team
does the same.
• Report maintenance deficiencies and items in need of repair and follow up to make it done
• Report hazard issues and follow up to make it done
• Carry out lost and found procedures
• Ensure the standards of cleanliness and orderliness of all working areas
• Be environmentally aware
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
• Be proactive and observant in service to identify guest needs before being asked.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Manage Guest requests in a timely and efficient manner
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Maintain good relationship with your colleagues, Assistant Managers and other department
• Assist other departments wherever necessary and maintain good working relationships
• Attend training and meetings when required.
• Carry out any other reasonable task set by the Hotel's Management
• Manage master keys in his/her possession
• Engage in providing service and an overall F&B experience to guests.
• Assume full responsibility for outlet performance in the absence of the Outlet Manager or Assistant Outlet Manager.
• Manage outlet operations on daily basis ensuring an effective and positive working environment at all times.
• Ensure outlet setup and ambience following concept guidelines.
• Be responsible for outlet orderliness and cleanliness both front and back of house.
• Monitor the outlets' mise-en-place process following opening and closing checklists.
• Handle guest inquiries, notice comments or complaints and report accordingly.
• Be part of an effective communicating network within the team, between outlets and with other departments. To foresee any operational needs by attending meetings, conducting team briefings and passing information in time to the team.
• Strictly control the proper usage, storage and inventory of all operating equipment and ensure the outlet is adequately equipped.
• Serve as a role model for the team as a reflection of Hilton standards and a Blue Energy mind set. Utilize interpersonal and communication skills to lead, influence, and encourage others.
• Monitor cashiers and be able to perform cashier functions when required, including managing cash flows and submission of required financial reports.
• Drive sales to maximize budgeted revenue by taking part in creating promotional activities, by being a role model in perfecting own salesmanship and by driving team members with upselling training and incentive activities.
• Support other F&B operations outside of assigned outlet when required.
• Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.
• Allocate work duties to Team Members
• Have a good understanding and ensure the team understanding of the Hotel's emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department;
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.
• Have knowledge of the hotel, its services, and facilities
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team
does the same.
• Report maintenance deficiencies and items in need of repair and follow up to make it done
• Report hazard issues and follow up to make it done
• Carry out lost and found procedures
• Ensure the standards of cleanliness and orderliness of all working areas
• Be environmentally aware
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
• Be proactive and observant in service to identify guest needs before being asked.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Manage Guest requests in a timely and efficient manner
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Maintain good relationship with your colleagues, Assistant Managers and other department
• Assist other departments wherever necessary and maintain good working relationships
• Attend training and meetings when required.
• Carry out any other reasonable task set by the Hotel's Management
• Manage master keys in his/her possession
• Engage in providing service and an overall F&B experience to guests.
• Assume full responsibility for outlet performance in the absence of the Outlet Manager or Assistant Outlet Manager.
• Manage outlet operations on daily basis ensuring an effective and positive working environment at all times.
• Ensure outlet setup and ambience following concept guidelines.
• Be responsible for outlet orderliness and cleanliness both front and back of house.
• Monitor the outlets' mise-en-place process following opening and closing checklists.
• Handle guest inquiries, notice comments or complaints and report accordingly.
• Be part of an effective communicating network within the team, between outlets and with other departments. To foresee any operational needs by attending meetings, conducting team briefings and passing information in time to the team.
• Strictly control the proper usage, storage and inventory of all operating equipment and ensure the outlet is adequately equipped.
• Serve as a role model for the team as a reflection of Hilton standards and a Blue Energy mind set. Utilize interpersonal and communication skills to lead, influence, and encourage others.
• Monitor cashiers and be able to perform cashier functions when required, including managing cash flows and submission of required financial reports.
• Drive sales to maximize budgeted revenue by taking part in creating promotional activities, by being a role model in perfecting own salesmanship and by driving team members with upselling training and incentive activities.
• Support other F&B operations outside of assigned outlet when required.
• Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.
Yêu cầu công việc
• Positive attitude
• Good communication skills, fluent in Vietnamese and English
• Committed to delivering high levels of Guest service
• Excellent grooming standards
• Ability to work with ownership as well within a team
• Flexible and reliable
• Excellent attention to details
• A passion for being on a winning team
• A passion for delivering exceptional levels of Guest service
• Strong work ethic
• Ability to work under pressure
• Flexibility to work late shifts
• Methodical and well organized
• Excellent leadership, interpersonal and communication skills
• Strong organizational, planning and analytic skills
• Proficiency preferred with computers and computer programs, including Microsoft Office
• Accountable and resilient
• Experience in working with operation reports, POS system and cashier reports.
• Ability to adapt, comply and provide trainings of Food and Beverage brand standards.
• Ability to supervise, develop and guide a team of different positions.
• Flexibility to respond to a range of different work situations.
• Hotel experience
• Familiar with Property Management Systems
• Experience in a similar position
• Fluency in other languages, Chinese, Korean, Japanese are preferable
• Good communication skills, fluent in Vietnamese and English
• Committed to delivering high levels of Guest service
• Excellent grooming standards
• Ability to work with ownership as well within a team
• Flexible and reliable
• Excellent attention to details
• A passion for being on a winning team
• A passion for delivering exceptional levels of Guest service
• Strong work ethic
• Ability to work under pressure
• Flexibility to work late shifts
• Methodical and well organized
• Excellent leadership, interpersonal and communication skills
• Strong organizational, planning and analytic skills
• Proficiency preferred with computers and computer programs, including Microsoft Office
• Accountable and resilient
• Experience in working with operation reports, POS system and cashier reports.
• Ability to adapt, comply and provide trainings of Food and Beverage brand standards.
• Ability to supervise, develop and guide a team of different positions.
• Flexibility to respond to a range of different work situations.
• Hotel experience
• Familiar with Property Management Systems
• Experience in a similar position
• Fluency in other languages, Chinese, Korean, Japanese are preferable
Quyền lợi được hưởng
- Competitive salary (Attractive salary)
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Get job-related professional training, opportunities for advancement.
- Professional and classy working environment.
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Get job-related professional training, opportunities for advancement.
- Professional and classy working environment.
Thông tin khác
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Trợ lý, thư ký
Cập nhật
29/[protected info]
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Trợ lý, thư ký
Cập nhật
29/[protected info]
Nộp hồ sơ liên hệ
Ms Trang
HILTON SAIGON
Giới thiệu công ty
Xem trang công ty
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and va Xem thêm...<>
Quy mô công ty
Chưa rõ
Việc làm tương tự
Công ty TNHH Vẻ Đẹp Francia Beauty
Cạnh tranh
06/06/2024
Hồ Chí Minh
Công Ty Tài Chính TNHH MTV Shinhan Việt Nam
Thỏa thuận
23/05/2024
Hồ Chí Minh
Công Ty TNHH Thực Phẩm Và Nước Giải Khát Ý Tưởng Việt (Starbucks Việt Nam)
Thỏa thuận
17/05/2024
Hồ Chí Minh
CÔNG TY TNHH THỜI TRANG VÀ MỸ PHẨM ÂU CHÂU (ACFC)
Cạnh tranh
16/05/2024
Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.