Owner Coordinator - Nhân viên hành chính khu biệt thự

Job Summary:
The Administration and Operation coordinator is responsible for coordinating with related departments of Furama Resort to ensure day - to - day operation of Furama Villas including dealing with queries from owners and occupiers; keeping owners and occupiers informed of relevant issues; generally providing administration services to owners and performing all aspects of the guest relations function to make sure villas guests stay with pleasure and satisfaction. Administration and Operation Coordinator is directly reporting to the Assistant Villas Manager or Villas Manager.
Duties and responsibilities:
Coordinate with Reservation about guest's booking to Furama Villas.
Check guest's profile and villa before their arrival
Welcoming villas guest upon their check-in
Assist guests in providing inside and outside tours, restaurants and other resort's services information upon guest's request.
Work closely with Human Resource, Housekeep, Engineering, FB Production, FB Service, Recreation, Garden and security departments to provide services to villas guest or to fix any problems related to Furama Villas.
Be with the guests, attention to detail and able to anticipate the demand and needs of guests.
Immediately report to Villas Manager/ Assistant Villas Manager any special require, need or complaint from guests
Maintain an efficient and effective administrative system for Furama Villas including Cadena system for time attendance record.
Attend and make the minutes of Furama Villas daily, weekly and monthly briefings.
Weekly and monthly updates Villas operation to Assistant Villas Manager.
Supervise the facilities, equipment in the office
Maintain the data base for all villas
Daily check satisfaction of all guests staying at the Villas, checking with relevant departments for action needed and reply to guests
Attend to guest complaints and act accordingly to ensure full recovery and guest's satisfaction.
Meet VIPs, perform guest relation duties, and obtain comments and feedback
Initiate and maintain procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
Ensure all check-in/out procedures are implemented in accordance with established standards.
Ensure that a strict room key control system is implemented.
Monitor that all site residents and visitors conduct themselves in accordance with Furama Villa rules and regulations, and take appropriate action when anti-social behavior or unapproved activity is taking place on the estate.
Liaise with appropriate contractors to fix any problem regarding their services which are supplied to Furama Villas
Perform any other reasonable duties as required by the Villas Manager or Assistant Villas Manager.