Pharmacy Warehouse Supervisor

Location:
ICD Long Binh, Bien Hoa, Dong Nai, Vietnam
Department:
SCM - Logistics
Reports to:
Manager - Logistics
Job Purpose
The job holder is responsible for ensuring smooth warehouse operations in compliance with GSP requirements, company SOPs, and local regulations. The role manages 3PL/4PL warehouse operations, oversees quality and compliance activities, and supports continuous improvement of logistics processes.
Key Responsibilities
1. Warehouse Management (35%)
Manage 3PL and 4PL warehouse operations covering inbound, inventory, outbound, and customer complaint activities.
Conduct physical stock counts and stock reconciliations.
Monitor daily warehouse reports to ensure smooth operations.
Review and resolve system interface transaction errors with 4PL providers.
Ensure inventory is managed according to expiry dates and temperature requirements.
Ensure accurate picking, packing, and on-time delivery.
Supervise temperature and humidity monitoring records and maintain audit documentation.
Coordinate with internal stakeholders to resolve DDR reports, expired goods, and inventory adjustments.
Process goods receipt transactions and maintain inventory records in SAP.
Manage customer consignment inventory.
Coordinate failed delivery handling and work with customers and internal teams to ensure timely delivery.
Review warehouse documentation to ensure compliance with company SOPs and requirements.
Conduct monthly warehouse inspections, identify non-conformities, and follow up CAPA implementation until closure.
2. Billing Processing (15%)
Verify warehouse expense invoices submitted by 3PL and 4PL providers.
Obtain required approvals and coordinate with Finance for vendor payment processing.
3. SOP Management & Regulatory Compliance (15%)
Coordinate with logistics partners to review and update SOPs related to warehouse and logistics operations.
Ensure operational compliance with company SOPs and applicable pharmaceutical regulations.
Update and provide training on regulations related to importation, storage, distribution, and transportation of pharmaceutical products.
Quality Management (25%)
Take responsibility for all GSP warehouse quality and compliance activities.
Approve inbound and outbound warehouse activities or delegate as appropriate.
Prepare and submit reports required by regulatory authorities.
Monitor documentation compliance related to GSP, GDP, Circular 36, and other regulatory requirements.
Review temperature and humidity control records and ensure document retention according to legal requirements.
GSP Maintenance & Implementation (10%)
Develop plans, documentation, and execute GSP validation and re-validation activities.
Maintain and manage the company's quality system, quality manual, and quality policies in accordance with GSP requirements.
Qualifications
Education
Required
Bachelor's Degree in Pharmacy.
Preferred
Master's Degree or higher.
Experience
Required
Minimum 4 years of relevant experience in Pharmacy.
Knowledge of Medical and Pharmaceutical products.
Good English communication skills.
Preferred
Experience in Logistics or Supply Chain Management.
Knowledge of GSP, GDP, GMP, ISO 9001, and ISO 13485.
SAP experience.
Key Skills
Microsoft Office (Word, Excel, PowerPoint)
Power BI
Problem Solving
Time Management
Logical Thinking
Key Stakeholders
Internal
Import & Export Team
Demand Planning Team
Sales & Marketing Team
Quality Management Team
Regulatory Affairs Team
External
3PL Providers
4PL Providers
Dealers and Customers
Why Join Us?
Opportunity to work in a highly regulated pharmaceutical logistics environment.
Exposure to warehouse operations, quality management, and supply chain compliance.
Cross-functional collaboration with Supply Chain, Quality, Regulatory Affairs, and Commercial teams.
Involvement in GSP governance and continuous improvement initiatives.