Phiên Dịch Tiếng Nhật - tiếng anhFamily Medical Practice Ha Noi

Responsibilities:
• General Information
- Provide excellent customer service to Japanese patients.
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
- In charge of Japanese Hotline.
- Providing Japanese translation (English - Japanese) for Japanese patients.
• Key Responsibilities Customer Service
- Greeting and managing patients in a professional manner
- Providing translation service for Japanese patients.
- Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.
- Managing Japanese patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.
- Checking that Japanese patients have all necessary documentation/reports/medication, etc. before leaving the clinic.
- Assisting with medical evacuation as required from time to time.
- Assisting Japanese patients to make bookings outside FMP.
- Perform other tasks as assigned by Line Manager.
- In charge of the Japanese Hotline.
- Close communication with Japanese team in Hanoi.