Sales Manager is accountable for formulation and implementation of sales activities, while providing leadership, supervision, and direction to the sales team. The role is additionally in charge of ensuring revenue goals, productivity levels and quality standards are met based on the objectives, performance and quality standards of the hotel, serviced apartments, condominiums, retail / commercial spaces.
This position reports to the Director of Sales and will work closely with other team members in Sales and Marketing Department.
Formulating the yearly sales strategy and regular updates as required with the Senior Management / Director of Sales and Marketing / General Manager
Working with the marketing team to form a sales plan that is strategically supported by the marketing effort
Working with the revenue team to design rate plans and advertising special promotional rates to increase bookings over need periods, and maximizing rates over high seasons
Analyzing current client base or target markets for the hotels
Leads the sales team in daily implementation of the sales strategy
Overseeing room sales department and ensure implementation of sales operational processes and procedures
Monitoring leads and contacts gathered by the
Sales Executives
Maintaining proper servicing of accounts
Networking with special event planners to encourage hotel bookings
Maintaining positive relationships with clients to encourage repeat and recurring business
Devising new ways to expand the client base
Managing the growth of current database of bookers, decision makers and guests who book through the sales department
Overcoming hesitations of clients to close a sale
Overseeing distribution of marketing materials
Addressing and resolving any issues or complaints regarding sales
Ensuring Sales Team follow up payment of accounts with corporate clients who have payment terms
Performing administrative functions such as the preparation of reports on current and future group bookings, organization and filing of transactional documents; monitoring sales target achievement of sales executives; submission of proposals and contracts; and overall management of accounts
Conducting field calls to clients to identify potential business
Initiating
telemarketing and sales blitz efforts and monitor and report on progress
Ensuring awareness of current market conditions and efforts of competitive set and any new entrants
Strategizing and innovating market intelligence and competitive information through marketing research and competition check
Attending to all events which maximize sales opportunities such as travel and trade shows and sales blitz
Managing relationship with the key accounts
Assuming responsibility in maintaining the relationship with key decision makers
Meeting with representatives from companies to explain the hotel's merits and amenities
Other Responsibilities
Understanding and ensuring continued update and implementation of the relevant policies, procedures and service delivery standards of the sales department
Understanding and ensuring continued update and implementation of the human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations
Maintaining and promoting communication efficiency for general and work specific information, conduct of regular meetings and / or discussions on work activities, service delivery, and continuing work system improvement
Monitoring the activities of the sales executives and coordinators while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members' performance to improve productivity and efficiency
Performing other related duties and functions assigned by the General manager and DOS