[Phước Long, Bình Phước] Nhân viên Hỗ trợ khách hàng tiểu thương
Hạn nộp hồ sơ: 25/09/2026 (Còn 31 ngày)
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Job Purpose
The person in charge of the position is responsible for:
- Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as customers). Responsible for ensuring the completeness and accuracy of information according to the partner's regulations.
- Ensure the implementation of assigned tasks such as: Supporting solutions while enhancing customer engagement with the customer's products and services, in order to bring the best service experience to customers.
- Ensure strict compliance and minimizing risks according to the partner's requirements.
- Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as customers). Responsible for ensuring the completeness and accuracy of information according to the partner's regulations.
- Ensure the implementation of assigned tasks such as: Supporting solutions while enhancing customer engagement with the customer's products and services, in order to bring the best service experience to customers.
- Ensure strict compliance and minimizing risks according to the partner's requirements.
Key Accountabilities (1)
1. TRANSACTION SUPPORT
- Support providing services to customers fastest with the best way.
- Always update regulations, customer service processes and instructions of partners
- Support resolving customer requests within authority.
- Ensure the accuracy of the work performed
- Receive customer opinions on products, processes, services, policies... to make recommendations to policy departments.
- Support providing services to customers fastest with the best way.
- Always update regulations, customer service processes and instructions of partners
- Support resolving customer requests within authority.
- Ensure the accuracy of the work performed
- Receive customer opinions on products, processes, services, policies... to make recommendations to policy departments.
2. CUSTOMER SUPPORT: SUPPORT SOLUTIONS TO ENHANCE CUSTOMER ENGAGEMENT
- Perform tasks according to the needs of partners, specifically: Receive information, support clarifying information that customers need to know about products and services.
- Perform tasks according to customer requirements: Support providing information about related products and services within the scope of assigned work according to the assignment in each period..
- Perform tasks according to the needs of partners, specifically: Receive information, support clarifying information that customers need to know about products and services.
- Perform tasks according to customer requirements: Support providing information about related products and services within the scope of assigned work according to the assignment in each period..
Key Accountabilities (2)
3. PRODUCT & SERVICE QUALITY ASSURANCE:
- Support ensure assigned tasks are accurate, fully, fast and timely, ensure accurancy SLAs and Service Quality standards
- Fully comply with service quality standards for the assigned position and other customer regulations for each period
- Update information on products, processes/regulations, Marketing programs, new supply campaigns and partner instructions from time to time to provide the best service
- Receive and resolve requests and complaints in accordance with customer regulations
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- Support ensure assigned tasks are accurate, fully, fast and timely, ensure accurancy SLAs and Service Quality standards
- Fully comply with service quality standards for the assigned position and other customer regulations for each period
- Update information on products, processes/regulations, Marketing programs, new supply campaigns and partner instructions from time to time to provide the best service
- Receive and resolve requests and complaints in accordance with customer regulations
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
Key Accountabilities (3)
4. OPERATION COMPLIANCE & RISK MANAGEMENT ACCORDING TO CUSTOMER REQUIREMENTS
- Ensure perform work in accordance with policies, procedures, regulations, and instructions of partners
- Perform and ensure compliance with procedures, regulations of partners and laws.
- Manage legal risks and operational risks on the list of customers assigned to support in accordance with regulations and instructions of partners
- Comply with regulations on information security and information confidentiality.
- Ensure perform work in accordance with policies, procedures, regulations, and instructions of partners
- Perform and ensure compliance with procedures, regulations of partners and laws.
- Manage legal risks and operational risks on the list of customers assigned to support in accordance with regulations and instructions of partners
- Comply with regulations on information security and information confidentiality.
5. Perform other tasks as assigned by superiors from time to time.
Key Relationships - Direct Manager
Team Lead, SME & Household Relationship Support
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Company and relevant partners
Key Relationships - External Stakeholders
Customers and Competitors, ...
Success Profile - Qualification and Experiences
Qualifications:
- College degree or higher is preferred (graduated in Banking, Economics,....)
- College degree or higher is preferred (graduated in Banking, Economics,....)
Professional Experience:
- Have experience in sales, market development, card opening, account opening, experience in payment applications (E-wallet: Momo, VNPay) is an advantage.
- Have experience in sales, market development, card opening, account opening, experience in payment applications (E-wallet: Momo, VNPay) is an advantage.
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
Công Ty Cổ Phần Bệnh viện Hoàn Mỹ Bình Phước
Bình Phước, Đồng Nai
Thương lượng
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank
Hồ Chí Minh, Bình Phước, Đồng Nai
20 Tr - 50 Tr VND
Công Ty Cổ Phần Vacxin Việt Nam - VNVC
Bình Phước, Đồng Nai
7 triệu - 8 triệu
Công ty Cổ Phần Giao Dịch Hàng Hóa Gia Cát Lợi
Bạc Liêu, Bình Phước, Đồng Nai
8 - 9 triệu VNĐ
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank
Bình Phước, Đắk Lắk, Gia Lai
Cạnh tranh
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank
An Giang, Bình Phước, Đồng Nai, Đồng Tháp, Kiên Giang, Long An, Tiền Giang
16 - 40 triệu VNĐ
Nhân Viên Kinh Doanh Thị Trường (Đồng Nai, Lâm Đồng, Tây Ninh, An Giang, Cần Thơ, Vĩnh Long, Tp HCM)
CÔNG TY CỔ PHẦN TẬP ĐOÀN HOA SEN
Toàn Quốc, Hồ Chí Minh, Cần Thơ, An Giang, Bình Phước, Bình Thuận, Đắk Nông, Đồng Nai, Lâm Đồng, Long An, Tây Ninh, Vĩnh Long
8 - 15 triệu VNĐ
Ngân hàng TMCP Đông Nam Á - SeABank
Cần Thơ, Bình Dương, Bình Phước, Đồng Nai, Kiên Giang, Long An, Thanh Hóa, Tiền Giang
Thỏa thuận
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Xem trang công ty- Địa chỉ công ty: Số 6 Phố Quang Trung, Phường Cửa Nam, TP Hà Nội, Việt Nam
- Quy mô: Trên 10.000 nhân viên
- Lĩnh vực: Ngân hàng/ Tài Chính
Thông tin công việc
Vị trí:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Việc làm tương tự
Chuyên viên chính/ Chuyên viên Kế hoạch ngân sách và Phân tích, dự báo hoạt động kinh doanh
Ngân hàng TMCP Đông Nam Á - SeABank
Cần Thơ, Bình Dương, Bình Phước, Đồng Nai, Kiên Giang, Long An, Tiền Giang
Thỏa thuận
Chuyên Viên Thu Hút Nhân Tài (Lĩnh Vực Nông Nghiệp)
Công ty Cổ phần Phát triển Sản xuất AgriS
Bình Phước, Gia Lai, Tây Ninh
15 - 20 triệu
Cảnh báo dấu hiệu lừa đảo tuyển dụng
Thu phí và cung cấp thông tin
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Phỏng vấn bất thường
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- Nhiệm vụ đơn giản, thu nhập khủng
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