pre due Team Leader trưởng nhóm nhắc phí
Công Ty Tài Chính Trách Nhiệm Hữu Hạn Một Thành Viên Shinhan Việt Nam (SHINHAN VIETNAM FINANCE CO., LTD)Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 12/04/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Job Summary:
This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance's (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time.
Key Roles & Responsibilities:
1. The Employee's main job responsibilities and duties include, but are not limited to duties as set forth as below:
Supervise the team's activities to ensure team/ staffs meet Pre-due target
Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other task
2. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement
3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
4. Perform excellent administrative tasks: data entry, timesheet, team's equipment management, document arrangement, and maintaining a clean and enjoyable working environment
5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC's finished their work (usually 3 days each due and at least 2 Sat/month)
6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
7. Others task which are assigned by Pre-due Team Head
This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance's (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time.
Key Roles & Responsibilities:
1. The Employee's main job responsibilities and duties include, but are not limited to duties as set forth as below:
Supervise the team's activities to ensure team/ staffs meet Pre-due target
Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other task
2. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement
3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
4. Perform excellent administrative tasks: data entry, timesheet, team's equipment management, document arrangement, and maintaining a clean and enjoyable working environment
5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC's finished their work (usually 3 days each due and at least 2 Sat/month)
6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
7. Others task which are assigned by Pre-due Team Head
Yêu cầu công việc
1. Qualification
College, University graduated is preferable. Probably in Economics, Finance or Banking
2. Work Experience
Experience as Team Leader Collection, Call Center, Customer Service is preferable
3. Knowledge
Computer literature (advanced of Excel, Word)
Basic English (reading, writing)
4. Skills
Team management skill
Good at excel skill, careful, detail oriented
Motivated and proactive
Careful, patient, willing to do style of work
Keenness character
College, University graduated is preferable. Probably in Economics, Finance or Banking
2. Work Experience
Experience as Team Leader Collection, Call Center, Customer Service is preferable
3. Knowledge
Computer literature (advanced of Excel, Word)
Basic English (reading, writing)
4. Skills
Team management skill
Good at excel skill, careful, detail oriented
Motivated and proactive
Careful, patient, willing to do style of work
Keenness character
Quyền lợi được hưởng
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Premium personal healthcare insurance for all employees and spouse and/or children
14 - 20 days annual leave, 3 days of sick leave with pay
Premium personal healthcare insurance for all employees and spouse and/or children
14 - 20 days annual leave, 3 days of sick leave with pay
Thông tin khác
Ngày Đăng Tuyển
13/03/2024
Cấp Bậc
Trưởng phòng
Ngành Nghề
Ngân Hàng & Dịch Vụ Tài Chính > Thu Hồi Nợ
Lĩnh vực
Tài Chính
Kỹ Năng
Customer Service, Call Center Management
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
13/03/2024
Cấp Bậc
Trưởng phòng
Ngành Nghề
Ngân Hàng & Dịch Vụ Tài Chính > Thu Hồi Nợ
Lĩnh vực
Tài Chính
Kỹ Năng
Customer Service, Call Center Management
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Nộp hồ sơ liên hệ
Công Ty Tài Chính Trách Nhiệm Hữu Hạn Một Thành Viên Shinhan Việt Nam (SHINHAN VIETNAM FINANCE CO., LTD)
Giới thiệu công ty
Xem trang công ty
Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card's know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.
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