Mô tả công việc
YOU WILL
• Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.
• Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.
• Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.
• Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.
• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.
• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.
• Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
Yêu cầu
OUR IDEAL CANDIDATES:
• Have 1-3 years of management experience in Sales/Pre-sales position
• Fluency in English is a must
• Have a good understanding of the Chinese market and culture is preferred
• Have the experience in Tech industry/companies is preferred
• Good communication in Chinese is preferred
• Be highly sensitive to data, capable of identifying problems through data analysis and proposing effective improvement measures.
• Possess outstanding communication and coordination skills, team leadership abilities, and cross-departmental collaboration capabilities.
• Be able to handle pressure well, remain calm in a fast-paced environment, and drive the team to operate efficiently.
***BENEFITS
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
· Full working equipment will be provided Annual Health Checkup
· Activities: Birthday party, Employee engagement activities.
OTHERS:
- Working location: Lancaster Luminaire Building, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam
- Working time: 8am - 5am (Monday - Friday). Working time can be changed due to manager assignment
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup for employees who have worked for at least 6 months from the date of
signing the official labor contract.
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Full working equipment will be provided.
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Thông tin khác
NGÀY ĐĂNG
20/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Pre-sales, Communication Skills, Cross-Functional Relationships, English, Leadership, Pre-sales
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
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Hạn nộp: 20/12/2025
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