Job Description
1. Presales Responsibilities (70%)
- Engage with global clients (Australia, New Zealand, Singapore, Philippines, South Korea, etc.).
- Participate in presales activities to support opportunity qualification and early client engagement.
- Assist in the preparation of proposal artifacts (e.g., Pitch Decks, WBS, Tender Responses).
- Translate ambiguous requirements into structured business or functional requirements.
- Utilize standard presales processes such as BANT & MEDDIC and have an understanding of Gherkin.
- Clearly and effectively communicate complex ideas in the initial stages and commit to deliverables like User Journeys.
2. Business Analysis Responsibilities (30%)
- Understand customer business processes, needs, and requirements.
- Analyze requirements from a business perspective and an end-user perspective.
- Ensure business requirements are fully understood by the development team and provide input to design and product specifications.
- Document functional and business requirements.
- Create wireframes, activity diagrams, and system process flows.
- Track all change requests from customers and manage all requirements, specifications, and change requests of the project.
- Collaborate with the development team to discuss specifications, conduct Q&A, offer solutions, or resolve issues.
Requirements
- Minimum 2 years of relevant experience (Business Analyst, Presales,.. )
- Good knowledge of software development processes and software development life cycle.
- Strong business analytical skills and structured logical thinking.
- Able to understand complex software systems and learn quickly.
- Able to communicate complex ideas clearly and effectively during the initial stages of client engagement.
- Able to deliver outputs such as user journeys, wireframes, process flows, and requirement documents.
- Strong documentation skills; able to create clear, concise, and well-structured documents.
- Good English, especially in speaking, reading, and writing.
- A third language is a plus.
- Good communication, presentation, and stakeholder management skills.
- Enthusiastic, responsible, willing to learn new things, able to work under pressure, and flexible when needed.
Benefits
At SmartOSC, we offer the best to your values
- Attractive salary package (upto 38M for level Senior, upto 25M for level Middle)
- Salary review twice a year
- Flexible working hour (Mondays - Fridays)
- Premium health care
- Working in One of the largest digital transformation agencies - A professional English environment
- Free English, Japanese, and professional training packages
- Firm's Certified Qualifications Sponsorship for career development
- Annual company trip inside or outside Vietnam
- Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
- Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.
Note: By submitting your resume for this position, you acknowledge and consent that the Company may collect, use, store, disclose (where necessary), and otherwise process your personal data for recruitment-related purposes, including evaluating your application, communicating with you, and making hiring decisions. Your personal data may be shared with relevant third parties involved in the recruitment process on a need-to-know basis. You acknowledge and consent that the Company shall retain your personal data for as long as necessary to fulfil the above purposes or to comply with applicable legal obligations. Where permitted by applicable law, you may submit a written request for the deletion of your personal data.