Private Customer Manager

Mô tả công việc
Private Client Portfolio Development
Identify, target, and aggressively expand potential clients including high-net-worth individuals, luxury retailers, and exclusive venues.
Build, manage, and expand the VIC networks and database to support customer segmentation and develop tailored programs.
Build strong relationships with private customers to develop brand preference for prestige products.
Act as the primary point of contact for clients by addressing inquiries, providing detailed product information, and resolving any issues.
Expand membership programs and CRM capabilities by collecting information to build a robust database in line with data privacy regulations.
Prestige & Luxury Sales Execution
Achieve strict sales objectives for the D2VIP channel and support the delivery of prestige value targets.
Collaborate with internal functions to ensure sufficient operational support to grow and deliver business performance.
Evaluate inventory and sell-in/sell-out reports monthly to optimize stock weights and influence proper inventory management.
Assess market opportunities and identify new avenues for portfolio additions or innovations with the support of the Prestige Trade Marketing team.
Brand Experience & Partnerships
Collaborate with marketing and trade marketing teams to develop tailor-made consumer promotion programs to push VIP sales.
Support the organization of highly exclusive VIP events for private customers.
Develop strong partnerships with relevant external stakeholders that enable the acquisition and retention of high-net-worth customers.
Engage identified luxury companies to build cross-collaboration events and database swapping strategies.
Represent the brand professionally at prestige events and networking functions to actively promote luxury products.
Back-Office Intelligence & Reporting
Lead annual sales target planning in close coordination with management.
Coordinate closely with the finance team to manage budgets regarding Advertising and Promotion (A&P) as well as Travel and Entertainment (T&E).
Manage and monitor daily sales reports to initiate or adjust activation plans to effectively interact with customers and achieve sales targets.
Integrate the luxury network and actively adopt the best practices from other international markets.
Conduct monthly and quarterly reviews to present prospective clients, closed deals, and align activities for the next period.
Yêu cầu công việc
Education & Qualifications
Bachelor's degree in Business, Economics, Marketing, or equivalent fields.
Experience & Knowledge
Minimum of 3 to 5 years of professional experience in multinational companies, start-ups, or handling a luxury brand portfolio.
Prior experience working directly within the luxury or hospitality sectors is strictly required.
Comprehensive understanding of the D2VIP and High-Net-Worth Individual (HNWI) environment.
Skills & Competencies
Fully fluent in both Vietnamese and English languages.
Highly tech-savvy with a strong command of the Microsoft Office suite.
Organized and structured approach to managing client databases and sales reports.
Personality & Attitude
Entrepreneurial spirit coupled with a highly proactive working style.
Positive, energetic, and highly outgoing personality with exceptional social networking abilities.
Empathetic, responsible, and respectful team player with a strong sense of ethics and a collaborative mindset.
Curious nature with wide general knowledge and a highly accountable and dependable work ethic.