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PURPOSE AND SCOPE OF ROLE
Product Manager is responsible to independently identify & develop new products, inspecting, researching, packaging and promoting them. The role is also to handle all product requests from Sales,
Business Development & Marketing departments through coordinating with local and regional offices including local suppliers
RESPONSIBILITIES & TASKS
Product Research and Development
Research, inspect and evaluate destinations, attractions, hotels, restaurants, boats, transport providers and local experiences; document findings and recommendations.
Develop and refresh distinctive touring experiences and itineraries, including relevant thematic collections such as wellness, active travel, culinary, culture, family and romance.
Put together thematic packages between cruise and land itinerary
Coordinate with Contracting and relevant teams on supplier information, pricing and rate negotiations when requested; do not independently commit commercial terms without authorization.
Prepare customized itineraries and product inputs for Sales, Marketing and travel partners, including quotations.
Product Support & Cross-functional Coordination
Act as a key product contact for Sales, Business Development and Marketing; respond to requests within agreed internal timelines and escalate complex matters.
Coordinate with product representatives in Ha Long, Laos ,Cambodia and suppliers to obtain product information.
Support marketing , newsletters, destination updates, webinars and product presentations with accurate and engaging content.
Deliver product and destination training to relevant teams and partners to share new discoveries, supplier changes and operational updates.
Quality, Safety & Product Documentation
Conduct and document supplier and experience inspections, including applicable health and safety assessment forms for hotels, vehicles and boats.
Flag service-quality, safety, feasibility or guest-experience concerns and work with Operations and relevant teams on corrective actions.
Ensure product descriptions, rates, operating conditions and other reference materials are current, consistent and accessible to relevant departments.
Team Supervision & Reporting
Assign work and establish clear priorities, deliverables and deadlines for direct reports.
Hold regular one-to-one reviews, provide coaching and feedback, and identify training needs.
Monitor the quality, timeliness and completeness of product deliverables; recommend process improvements.
Provide periodic updates on new products, inspections, outstanding requests, documentation status and team performance to the Regional Product Manager.