lenght :1490
after cut:1386
number words cut:1385
1386
Product Operations & Optimization (50%)
Lead day-to-day platform operations post-launch, including user experience, operation ticket support, issue resolution, and weekly/monthly product health reviews
Monitor platform performance (login rate, engagement, bugs, customer satisfaction) and proactively propose actionable optimizations
Closely coordinate with QC, Engineers, Academic, and Marketing teams to collect feedback, prioritize improvements, and support user experience initiatives.
Project & Sprintly features management (30%)
Develop and maintain doable product/project backlogs, task tracking, and risk management plans for key feature releases, bug fixes, and operational tasks on a sprintly basis.
Coordinate and follow up with cross-functional stakeholders: Product
designers, Engineers & QC to ensure timely product deliverables
Maintain clear documentation for product decisions: user stories, PRDs, release notes, change logs.
User & Product data-driven management (20%)
Closely monitor key metrics (user engagement, learning progress, NPS, etc.) to evaluate product usage and identify gaps
Support the team in designing and executing user research to validate hypotheses
Present actionable
insights regularly to the Product team to inform actionable, impactful and realistic product roadmap
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At least 2 to 4 years of experience in product operations, project management, or product management in digital (web/app) products on the client side (in-house product)
Proven experience managing post-launch product operations or internal tools/platforms
Familiarity with Agile/Scrum practices, issue tracking (Jira), knowledge base (Notion, Confluence), documentation, and task prioritization
Strong coordination and execution mindset: can-do attitude and eager to learn new things
Data-driven & critical thinking: comfortable using data dashboards (Google Sheets/Excel, Google Looker Studio, PowerBI) to identify trends and present key findings
Systematic, solution-oriented, and able to manage change and complexity effectively.
Preferred:
Hands-on experience in Edtech, e-learning platforms, or language centers is a strong plus
Exposure to LMS/LCMS or platforms with learning pathways, assessments, and content/media metadata integration.
Understanding of UX principles and ability to collaborate with UI/UX designers on wireframes and user flows
Familiarity with user research, product development & optimization cycles, and gamification features is an advantage
Strong communication skills for working with internal stakeholders and external partners.
Ideal Personality:
Proactive, organized, and highly collaborative.
Open to challenges and comfortable with uncertainty in fast-moving environments.
A lifelong learner who enjoys optimizing systems and driving operational clarity.
