Mô tả công việc
Build and manage a comprehensive Management Information System (MIS) to track all customer product quality feedback.
Analyze customer feedback data regularly and on-demand (periodically and ad-hoc) to identify trends and generate actionable insights for product quality improvement.
Improve and maintain product quality dashboards to provide the Quality team with real-time visibility into product quality performance.
Collaborate closely with engineering to stay abreast of product updates, features, and releases.
Craft clear and informative internal newsletters to keep employees informed about product improvements and new features.
Empower Sales, Marketing, and Customer Service teams by providing them with the necessary product information and materials to effectively communicate engineering changes to external users.
Yêu cầu
Bachelor's degree with a minimum GPA of 3.2/4.0.
English proficiency equivalent to TOEIC 750+ or IELTS 6.0+.
Maximum 3 years of experience. Fresh graduates with internship experience are welcome.
Proficiency in SQL for data extraction and manipulation.
Strong Excel skills, including advanced formulas and pivot tables.
Experience with data visualization tools (e.g., Power BI, Tableau, or similar).
Strong written communication.
Excellent stakeholder management and communication skills.
Self-motivated, detail-oriented, and willing to learn from mistakes.
Proactive and result-driven, with the ability to manage changing priorities.
Data-driven mindset with strong critical thinking and problem-solving skills.
Knowledge in electronics or electrical industry or automotive industry preferred.
Quyền lợi
Meal support according to company policy.
Comprehensive insurance package, including social insurance, health insurance, and unemployment insurance as per legal regulations.
MIC insurance, providing additional health protection benefits.
Exclusive employee discount on Dat Bike purchases.
Bảo hiểm xã hội, Bảo hiểm sức khỏe
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 09:00 đến 18:00)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 01 Đường CN10, KCN Tân Bình, Tây Thạn, Tân Phú