product support Specialist - diagnostics & vascular access

Department: INVENTORY MANAGEMENT
Report to: Product Support Supervisor (US)
JOB DESCRIPTION:
The Product Support Specialist is responsible for coordinating, analyzing, and cross‐referencing data for Medline's Product Division. The goal of this job is to ensure accuracy and availability of cross reference information as it relates to internal systems as well as the output provided to our internal
users and customers.
CORE JOB RESPONSIBILITIES: List the essential job responsibilities in descending order of importance.
1. Coordinate cross‐reference requests submitted by Sales by running preliminary analysis, assigning items with no matches to the appropriate product divisions, and finalizing the information sent back to the Sales rep.
2. Submit requests for Item or Branch Discontinuation, Material Substitutions, Branch Reactivation/Extension, Branch Status Change, etc.
3. Research, collect and format competitive information to populate for use in Medline's cross‐reference programs.
4. Submit requests for new item creation per direction from Product Managers.
5. Identify opportunities to add cross‐reference information such as new competitors, new product lines, acquisitions, etc.
6. Work on other Product Support related projects/tasks assigned by the division or the Product Managers.