Production Support Engineer

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Justification
Build-up of in-country Production Support team to uplift capacity of local production support in system deployment, service recovery and application problem management for the 7 existing systems and 7 new applications (Local Proxy, CBV, VRR, ETAX, VPF, FR, UC) after Foundation Build projects.
Job Objectives
Production Support Engineer is responsible for supporting system deployment, incident recovery, application permanence fix for local applications, ensuring minimal disruption to business operations and contributing towards the continuous improvement of the application systems.
The scope of work includes working with internal team and external partners to ensure successful application implementation, system recovery, bug fixing in timely manner.
Job Summary:
Production Support Engineer is responsible for supporting system deployment, incident recovery, application permanence fix for local applications, ensuring minimal disruption to business operations and contributing towards the continuous improvement of the application systems.
The scope of work includes working with internal team and external partners to ensure successful application implementation, system recovery, bug fixing in timely manner.
Key Responsibilities:
• Monitor and maintain the availability and performance of applications in line with agreed service levels (SLAs)
• Troubleshoot and resolve technical problems reported by end-users or detected via system monitoring tools
• Perform root cause analysis on major incidents to prevent recurrence
• Manage user access requests and changes according to established policies
• Provide technical guidance and mentorship to junior team members
• Collaborate with cross-functional teams such as development, infrastructure, architecture, etc. to enhance application systems and processes.
• Lead or participate in project reviews and evaluations, ensuring alignment of technology investments with the Enterprise Architecture Framework and the bank's strategic directions
• Manage risks and issues relating to the successful execution of assigned projects
• Monitor progress against project plans and identify areas for improvement.