Programme Support & Job Redesign Coordinator

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1. Scope and General Purpose of Job
- The Programme Support & Job Redesign Coordinator supports SMEs participating in government workforce development programmes and business support schemes.
- The role is responsible for preparing programme documentation, coordinating with programme providers and SME clients, supporting job redesign activities, preparing on-the-job training plans, monitoring programme progress, and assisting clients with the preparation of supporting documents for claim submission.
- This position will work closely with consultants, programme providers, employers and employees to ensure that programme requirements, documentation and timelines are properly coordinated.
2. Key Roles and Responsibilities
a. Programme Support
• Support the preparation and submission of documentation for workforce development programmes and SME support schemes.
• Coordinate with SMEs, programme providers, consultants and internal project teams on application requirements, documentation, training arrangements and programme timelines.
• Assist consultants in reviewing existing employee job scopes and preparing revised Job Descriptions as part of job redesign projects.
• Compare current and redesigned job roles and document changes in responsibilities, skills, technology adoption, productivity and work processes.
• Prepare and maintain On-the-Job Training (OJT) plans, training schedules, learning objectives, competency requirements and employee development activities.
• Work with clients and consultants to revise OJT plans where job roles, responsibilities or training requirements change during the programme.
• Track employee training progress, attendance, milestones and supporting evidence required for programme completion.
• Guide SME clients on the administrative documents and supporting evidence required for programme claims.
• Review claim documentation for completeness before submission, including relevant payroll records, training records, employee documents, programme reports and other required supporting evidence.
• Coordinate with programme providers to clarify application, training, documentation and claim requirements.
• Follow up with SME clients on outstanding documents, signatures, supporting evidence and programme milestones.
• Prepare progress reports, programme trackers, document checklists and client status updates.
• Maintain proper electronic filing and documentation for each participating SME and employee.
• Support the consulting team in responding to programme-provider queries and requests for additional information.
• Ensure information provided by clients is properly documented and escalated to the consultant where clarification is required.
b. Job Redesign Support
The successful candidate will assist the consulting team in documenting job redesign activities, including:
• Current Job Description / Existing Job Scope
• Redesigned Job Description
• Changes in work processes and responsibilities
• Tasks that are automated, simplified or reassigned
• New skills and competencies required
• Technology or digital tools introduced into the role
• Changes in employee productivity or work outcomes
• Training required for the redesigned role
• OJT activities to support employees in transitioning into the redesigned role
The candidate is not expected to independently determine the job redesign strategy but should be able to document, structure and refine the information provided by consultants and SME clients.
c. Programme & Claim Support
The role will also support SMEs throughout the programme lifecycle, including:
✓ Application Stage
Collect company and employee information, prepare supporting documents, organise Job Descriptions, training plans and required programme paperwork.
✓ Implementation Stage
Coordinate OJT activities, monitor progress, update training records, follow up with clients and programme providers, and maintain programme documentation.
✓ Completion & Claim Stage
Prepare claim checklists, organise supporting evidence, review documents for completeness and help SME clients prepare their submissions according to the programme provider's requirements.