Project Coordinator (Senior/Junior) - Thu Duc, HCMC

Company Description Hohenstein Laboratories Vietnam is a subsidiary of the Hohenstein Group, Germany, and the official representative of the OEKO-TEX® Association in Vietnam. The company supports the textile and leather industry with internationally recognized certifications such as OEKO-TEX® STANDARD 100, LEATHER STANDARD, ECO PASSPORT, Sustainable Textile Production (STeP), and MADE IN GREEN. In addition to certification services, Hohenstein provides advanced textile testing, research and development, and inspection services.
Joining Hohenstein Laboratories
Vietnam offers the opportunity to contribute to sustainable, high-quality textile and leather production and to work with global industry partners.
Role Description
1. Sample Management & Project Intake
Receive, check, and validate softlines (Textile, Apparel, Footwear) / hardlines (Furniture, Toys, Hardware) samples against client test request forms (TRF).
Review testing protocols and requirements based on specific buyer brands or international standards.
Register, log in, process test assignment, and enter samples according to buyer protocol/customer requirements into internal systems such as LIMS, Bluecore, etc.
2. Project Coordination & Timeline Tracking
Coordinate daily workflow between customer service, physical/chemical testing labs, and technical report writers.
Monitor Turnaround Time (TAT) proactively to ensure testing milestones are met without delays.
Troubleshoot operational bottlenecks in the testing process and expedite urgent client requests.
3. Client Services & Technical Support
Serve as the primary point of contact for local and international buyers/retailers regarding their testing projects.
Explain technical test results, failure analysis, and regulatory compliance requirements to non-technical clients.
Report control in internal systems (LIMS, Bluecore, etc.), as well as review, draft, and issue final testing reports.
4. Data & Compliance Management
Maintain systematic and accurate archives of project files, test data, and client correspondence.
Ensure all coordination activities align with laboratory quality management systems (e.g., ISO 17025).
Assist management in tracking Key Performance Indicators (KPIs) and preparing client performance reviews
Qualifications
Bachelor's Degree in Textile/Garment Technology, Mechanical Engineering, Materials Science, Chemistry, or a related technical field.
Minimum 4 years of experience in a Project Coordinator position in third-party testing laboratories.
Fluent in English (both written and spoken) for daily technical communication with overseas clients.
General understanding of hardline testing standards (ISO, ASTM, EN, DIN, GB...), Chemical restriction (RSL/REACH/RoHS...), product safety regulations from different markets such as Europe/ US/ China ..., and structural/mechanical safety requirements.
Proficiency in MS Office (specifically Excel data management) and hands-on experience with LIMS or other internal lab management software.
Strong time management, problem-solving abilities, and the capacity to work under high pressure to meet tight buyer deadlines