Mô tả công việc
Serve as the main point of contact for customers throughout the onboarding and implementation phases.
Coordinate cross-functional teams (technical, support, product) to deliver customer projects on time and within scope.
Facilitate project kick-offs, schedule meetings, and track project milestones and deliverables.
Monitor customer feedback and escalate issues to ensure prompt resolution.
Prepare and maintain customer-facing documentation such as project plans, meeting notes, and status reports.
Maintain project documentation and ensure project tools (e.g., Jira, Smartsheet) are updated.
Collaborate with internal stakeholders (Sales, Presales) to ensure smooth communication and expectation setting.
Yêu cầu
Strong fluency in English is a must.
The ability to work in the evening or early morning based on the project.
1+ years of experience in project coordination, customer success, or account management (preferably in tech or SaaS). Note: In the absence of years of experience, certifications or past experience may be used to show the required level of expertise.
Bachelor's degree in Business Administration, Information Systems, or related fields.
A customer-first mindset and strong interpersonal skills.
Strong organizational and time management skills; ability to manage multiple priorities in a fast-paced environment.
Experience in SAP or ERP environments is a plus, but not required.
Detail-oriented with the ability to document accurately and follow through.
Proactive, resourceful, and solutions-oriented.
Able to work independently while also being a strong team player.
Quyền lợi
15 days of annual leaves
Competitive salary (+13-month salary include)
Health insurance, social insurance according to the government regulations
Bao Viet Healthcare Insurance
Have a chance to work in an international, friendly, open environment
Annual Travel opportunity
Thông tin chung