Project Support Staff - AV Loan Service (Third-party Contract)

Overview:
WHY JOIN RMIT VIETNAM?
At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.
Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.
WHAT WE OFFER
Competitive remuneration VND package for Vietnamese candidates.
Contract duration: 2 months
Free use of onsite sports and fitness facilities
Library on campus and online - access to the RMIT Australia online library
Access to state-of-the-art facilities and resources
A vibrant and diverse campus life and more!
POSITION SUMMARY The Project Support Staff is responsible for supporting the delivery of the AV Equipment Loan Service for Digital Media students enrolled in COMM2789 during Semester 1, 2026.
The role ensures fair access to equipment, compliance with RMIT Vietnam policies, accurate record-keeping, and high-quality customer service, enabling students to complete their academic assessments effectively.
Key Accountabilities Summary
Manage Equipment Loan Process: Administer the AV Equipment Loan Service for COMM2789 students, ensuring compliance with university policies and equitable access to equipment.
Process Reservations: Monitor and process AV equipment loan requests submitted via the InApps system ([protected info]), confirm bookings, and schedule pick-up appointments for students and staff.
Verify Eligibility: Check student IDs to confirm enrollment in COMM2789, ensuring only registered students or staff collect equipment (no third-party pickups).
Conduct Equipment Checks: Perform physical checks of borrowed and returned equipment with students, noting condition and reporting any issues (e.g., loss, theft, damage, or missing items) immediately to the Senior Coordinator, Operations.
Record Transactions: Log all loans and returns in the InApps system ([protected info]invt/bhn), update inventory records, and generate barcodes as needed.
Send Reminders: Issue timely reminders via InApps to ensure equipment is returned by the agreed deadline.
Provide Basic Guidance: Assist students with basic setup and operation of AV equipment (e.g., cameras, microphones) as required.
Maintain Inventory Accuracy: Conduct daily stock takes to ensure real-time accuracy of inventory records (target: 100% accuracy) and reconcile physical stock levels with InApps data.
Support Service Quality: Ensure no complaints about the AV Loan Service in the COMM2789 Course Survey by delivering efficient and reliable support.
Key Selection Criteria
Essential:
Strong organizational and time-management skills
Proficiency in using online systems (e.g., InApps or similar platforms) for booking and inventory management.
Attention to detail to maintain accurate inventory records and conduct equipment checks.
Effective communication skills to interact with students and staff and provide clear instructions.
Desirable:
Basic knowledge of AV equipment (e.g., cameras, microphones) and troubleshooting.
Experience in customer service, administrative support, or equipment loan services.
Familiarity with RMIT Vietnam's systems and processes.
HOW TO APPLY To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.
Please note that we will be running a rolling recruitment process, so please apply as soon as possible.
Compliance Requirements
All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Further guidance will be provided during the recruitment process.
RMIT UNIVERSITY COMMITMENT
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.
Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
IMPORTANT NOTICE:
Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
For any questions or support, feel free to reach out to our Talent Acquisition team at [protected info]
#RMITVietnam
Applications Close:
15 thg 10 2026 11.59 pmRMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
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