{Pullman Hai Phong}Guest Relation Officer/ Nhân Viên Chăm Sóc Khách Hàng

- Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
- To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP's and return guests, and that you are aware of any special requests so
that they may be acted accordingly.
- To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
- To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
- To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
- To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing
codes.
- To maintain and be aware of the importance of guest recognition