Salary: Upto 85 Mil
Location: Ha Noi
Job Description
Quality Standards & Compliance
· Define and enforce quality standards, SOPs, and internal SLAs across teams.
· Ensure consistent application of quality processes across all products (incl. AI products).
· Lead cross-team quality alignment and auditing as the central authority across teams, ensuring standards are enforced and outcomes are consistent.
Quality Insights & Continuous Improvement
· Design, implement, and scale the end-to-end Quality Management Framework (QMF).
· Own quality performance metrics.
· Analyze data to identify root causes and systemic issues.
· Partner with Production/Ops management to drive continuous improvement initiatives.
Escalation Governance
· Own the Quality Issue Management & Escalation Framework.
· Lead cross-functional resolution of complex quality issues.
· Ensure root cause fixes and preventive measures are implemented and tracked.
Key Account Quality Ownership
· Oversee QA delivery performance for Enterprise / key accounts.
· Ensure alignment between client expectations and production output.
· Consistently achieve account-specific quality targets & enable expansions.
Team Leadership & Capability Building
· Lead and develop the QA team (performance, structure, ways of working).
· Build a strong QA culture focused on ownership, accountability, and speed.
· Coach QA members and elevate overall quality capabilities across Vietnam teams.
Required working experience
· 5-7+ years in Quality Management / QA leadership roles.
· Experience across 2-3 different, complex industries.
Required qualifications
· Strong Plus: Certification in Six Sigma, Lean, or similar methodologies, with hands-on experience applying structured problem-solving and process improvement frameworks in complex operational environments.
Required Languages:
· English language at a business professional level.
Required knowledge and skills
· Proven track record of o Building or scaling a Quality Management System from scratch.
o Driving cross-functional change and standardization.
o Improving quality metrics in complex operational environments.
· Strong ability to adapt quickly to new industries and products.
· Experience working directly with customers to understand requirements and translate them into quality standards.
· Data-driven mindset with strong analytical and problem-solving skills.
· Comfortable operating in a fast-paced, high-growth environment.
· Strong leadership presence with the ability to influence across teams and seniority levels
Benefits
· Flexible working hours in a results-oriented culture with 5 days working from home per month.
· Attractive salary reflecting your impact on business and quality outcomes.
· Full statutory insurance plus enhanced private healthcare, along with annual health check-ups and wellbeing programs.
· Work in a truly international environment, collaborating with teams across Europe, the US, and Asia.
· Clear development pathways, hands-on training, and opportunities to build new capabilities in operations, AI-driven production, and quality systems.
· Up to 15 days annual leave, summer day off, and full maternity (6 months) & paternity (2 weeks) leave.
· Team building activities, company trips, clubs (sports, chess, etc.), Happy Friday events, and a collaborative, energetic workplace.
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