Review the implementation & efficiency of quality and inspection systems in Call Center/
Telesales
Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product
Investigate customer's claims and non-conformance issues
Analyze data to identify areas for improvement in the quality systems
Develop, recommend and monitor corrective and preventative actions
Evaluate audit findings and implement appropriate corrective action.
Graduated from High school or above.
Can use Chinese well at work, equivalent to HSK4 or the same level
Minimum 6 months years of experience in QA role in Call Center/Telesales (specialized in BPO industry)
SOP and customer-oriented
Strong attention to detail
Can work under high workload of reading with high accuracy
Excellent computer skills with MS Office