Quality Assurance (Chinese Language)CÔNG TY TNHH transcosmos Việt Nam

Nơi làm việc: Hồ Chí Minh

Ngành nghề: Giao Dịch Khách Hàng, QA-QC/ Thẩm định/ Giám định, Dịch vụ

Lương: 18 Tr - 20 Tr VND

Hình thức: Toàn thời gian

Ngày đăng: 14/06/2024

Hạn nộp: 30/06/2024

Ứng tuyển

Phản ánh

Mô tả công việc

Mô tả Công việc
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done
Analyzing the root cause of the issue and able to design action plan. Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing information to assist in the performance feedback and to increase motivation
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done
Analyzing the root cause of the issue and able to design action plan. Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing information to assist in the performance feedback and to increase motivation
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity

Yêu cầu công việc

Yêu Cầu Công Việc
Graduated from College or above.
Minimum 1 year of experience in Quality Assurance position. Experience in E-Commerce, Technology, Moderation is a plus.
Excellent verbal and written communication skills, especially in Chinese (prefer CEFT HSK 5 above).
Experience with QA methodologies, tools, and processes.
Listening skills and problem analysis, ability to work in groups/work independently.

Quyền lợi được hưởng

Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm

Thông tin khác

Bằng cấp:
Cao đẳng
Thời gian thử việc: - 2 months
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: - Monday - Friday, from 8 AM - 5 PM
Phúc lợi:
- Promotion opportunities
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th-month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities
Lương:
18 Tr - 20 Tr
VND

Nộp hồ sơ liên hệ

CÔNG TY TNHH transcosmos Việt Nam

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Giới thiệu công ty

CÔNG TY TNHH transcosmos Việt Nam việc làm

Negotiate

Hà Nội, Hồ Chí Minh, Đà Nẵng, Khánh Hòa

02/07/2024

Vị trí Quality Assurance (Chinese Language) do công ty CÔNG TY TNHH transcosmos Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 18 Tr - 20 Tr VND, tìm thêm việc làm về Quality Assurance (Chinese Language) hoặc công ty CÔNG TY TNHH transcosmos Việt Nam ở các link phía trên

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