Quality Assurance SpecialistCÔNG TY TNHH transcosmos Việt Nam

Mô tả Công việc
Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
Provide feedback and coaching based on quality audits, complaints, and seller satisfaction.
Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes.
Analyze the root cause of the issue and be able to design an action plan.
Provide information to assist in the performance feedback and to increase motivation concerning Contact Center quality concerns.
Other duties as assigned.