Quality Engineer

• Customer Interaction:
o Respond promptly to customer inquiries via phone, email, chat, or in person.
o Provide accurate information 1 regarding products, services, and policies.
o Handle and resolve customer complaints and issues efficiently.
• Issue Resolution:
o Troubleshoot customer problems and provide effective solutions.
o Escalate complex issues to appropriate departments when necessary.
o Follow up with customers to ensure resolution and satisfaction.
• Record Keeping:
o Maintain accurate records of customer interactions and transactions.
o Input customer feedback and data into the company's CRM system.
• Customer Satisfaction:
o Strive to exceed customer expectations and build strong customer relationships.
o Identify opportunities to improve customer service processes.
o Gather customer feedback.
Qualifications:
• Communication Skills:
o Excellent verbal and written communication skills.
o Ability to actively listen and understand customer needs.
o Professional and courteous demeanor.
• Problem-Solving:
o Strong problem-solving and analytical skills.
o Ability to remain calm and composed under pressure.
o Ability to learn new software and processes quickly.
• Customer Focus:
o A genuine passion for providing excellent customer service.
o Ability to empathize with customers and understand their perspectives.
o Basic computer skills.