Quality Specialist Complaint Managements & Customer Care

Objective of job: Ensure Product Quality for assigned product and process of wiring harness meets customer specifications and Draexlmaier requirements.
• Responsible handling of internal defects for all customers
• Lead the 8D investigation team consists of multi-disciplinary department.
• Create the 8D report to be submitted to customer within the targeted date.
• Communicate with other department regarding external/internal Quality issue.
• Support other departments in problem analysis and corrective actions.
• Elaborate action plans together with other departments
• Ensure the actions from the 8D are implemented accordingly and effective.
• Register all Complaints in the Complaint Management module (QSYS) and close accordingly.
• Ensure weekly Reporting for Management is correct and on-time.
• Monitoring external PPM/targets and ensure that targets are met.
• Ensure technical changes are implemented according to the customer product specification
• Ensure the correctness of the process in Plant are according to released process.
• Ensure cleanness and tidiness in assigned quality areas.