(Quận 12) - CUSTOMER SERVICE AGENTS FULL-TIME

*Key Responsibilities:
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Liaising between Guests and Partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.
- Report immediately serious cases/ inconstant situations.
- Proactive update information/ knowledge about customer service.
- Ensuring a high level of customer service and a positive guest experience.
*Requirements:
- Good voice - Having mindset in CS field - Problem Solving
- Prefer candidates can work nightshift
- Graduated from High School or Above.
- English in working is MUST - (100% foreigner)
*Benefits:
- 14 days of leave/year.
- Salary: Basic 8.000.000VND
- Social Insurance, nightshift and OT allowance.
- Incentive up to 1.200.000VND (depend on your performance)
- Annual Health Checkup
- Accident insurance 24/7.
- Voice allowance (1.000.000VND if you handle inbound)
- 13th Monthly Salary.
- Probation 2 months, full 100% salary