Mô tả công việc
1. Recruitment & Training:
- Collaborate with HR to hire and onboard a skilled team of service professionals and kitchen staff (if support required).
- Develop and implement training programs focusing on High-end dining experience and the unique needs Omakase and Japanese culinary/service culture.
2. Operational Setup:
- Develop and establish Standard Operating Procedures (SOPs) for all front-of-house operations.
- In charge of creating and submit annual OPEX/CAPEX as well as Business forecasting/P&L to BOM.
3. Menu & Beverage Collaboration:
- Work closely with the Head Chef and Beverage Manager to finalize the food and drink menus, with heavy focus on Cost control and Profitability.
o-Assist in crafting a Sake pairing menu to complement the Omakase experience (following Head Chef guidance).
4. Procurement & Equipment Setup:
- Propose and revise OS&E checklist and submit to BOM.
B. Day-to-day Operation:
1. Customer Experience Management:
- Ensure a seamless, high-touch customer experience from reservation to post-dining.
- Handle VIP guest relations, ensuring their needs and expectations are exceeded.
2. Staff Leadership:
- Lead, inspire, and manage the front-of-house team to deliver exceptional service.
- Conduct regular training sessions to maintain high performance and service standards.
3. Operational Excellence:
- Monitor and maintain cleanliness, ambiance, and all service operations.
- Ensure compliance with food safety and health regulations.
- Support and Coordinate with the Luxury Bar outlet in Basement as per requested by BOM.
4. Financial Performance:
- Manage daily financial operations, including budget control, inventory management, expense management, and profitability monitoring.
- Analyze and report sales performance and guest feedback, implementing improvements as needed.
Yêu cầu
- Bachelor's degree in Hospitality/Diploma or relevant field (or equivalent experience).
- In-depth understanding of luxury F&B operations, particularly Japanese fine dining
- Minimum 3-5 years of experience managing high-end restaurants, preferably in same category or F&B outlet in 5 star hotels
- Experience in Omakase or Japanese dining is more preferred
- Proven ability to manage all aspects of restaurant operations, including SOP development and financial controls
- Strong knowledge of Japanese culture, Japanese proficiency is a huge advantage (N3-N2).
- Professional English proficiency
- Excellent proficiency in POS, budgeting, and Microsoft Office
- Leadership Skills: Exceptional ability to inspire and manage a team to deliver excellence.
- Customer Focus: A keen sense of client preferences and the ability to adapt and exceed expectations
- Adaptability: Proven adaptability to clientele demand and market changes. Indicating an attitude of eager to learn and non-stop improvement mindset
Quyền lợi
- Mức lương thưởng hấp dẫn, phù hợp với năng lực làm việc
- Tham gia BHXH, BHYT đầy đủ theo luật Lao động
- Hưởng các chế độ phúc lợi, thưởng theo đúng quy định của Nhà nước và Công ty
- Làm việc trong môi trường năng động, có nhiều cơ hội trải nghiệm ở phân khúc khách hàng cao cấp
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Khác
Loại hình
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Outlet Manager
Cập nhật
[protected info]:29
Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/01/2026
