Reception Manager / Quản lý Lễ tân

MAIN SCOPE AND PURPOSE:
The Reception Manager is responsible to ensure that all reports needed from the Front Office are accurate and up-to-date. Monitor and manage the front desk to assure that best customer service is being provided to our guests. Should there be complaints or concerns, this should be handled efficiently. Reconcile daily point of sales accounts, mindful of any inconsistencies that may appear. Ensure smooth operations of the rooms and coordinate with housekeeping as well as manage bookings to ensure that occupancy is maximized. Coordinate as well with management for any maintenance and malfunction issues.
Assisting on cash sales collections, sales invoice process, and monthly reconciliation for month end closing.
Building strong relationships of leadership internally and with suppliers by ensuring Mad Monkey core values; Curiosity, Positivity, Courage, Sincerity and Family Spirit have visibility within the business.
* Main duties and responsibilities
- Inspect facilities periodically to determine problems and necessary maintenance
- Performing predictive maintenance, preventive maintenance and corrective maintenance
- Handling basic repairs and maintenance.
- Inspect and maintain building systems (heating, ventilation etc.)
- Monitor inventory of materials and equipment
- Participate in coordination of projects (e.g. renovations)
- Ensure adherence to quality standards and health and safety regulations
- Ability to deal with and correctly respond to customer complaints
- Must attend all scheduled training and development sessions
- Follow and apply procedures, lessons, and information learned during training